Applications for this job are now closed
We now have an exciting new opportunity within Philips Healthcare working in our busy Services Support Centre.
Are you up for the challenge?
We are seeking an exceptional individual to take the role of Services Support Centre Resource Planner. We welcome recent graduate applications.
You will be an excellent problem solver, working as a team to ensure you deliver the optimal solution in all instances, remaining calm under pressure whilst imparting total confidence with our customers.
You are responsible for
- Ensuring appropriate management of field capacity, to allow for correct scheduling by planning resource team.
- Liaising with the various functions of the Service Support Centre to provide the best solution that balances the customer need against the business requirements.
- Assigning and dispatching Field Services Engineers (FSE’s) based on the advice from an onsite technical helpdesk taking into consideration the FSE's location, workload and urgency of the situation.
- Coordinating orders of spare parts if required and keeping the customer and engineers informed at every stage.
- Ensuring customers are aware of the status of their call and the actions taking place.
- Managing the progress of the customer call until resolved, communicating with various colleagues, you may need to escalate the situation if you encounter problems meeting the service level agreement.
To succeed in this role, you should have the following skills and experience
- Recent graduate applications are welcomed
- Resilient and confident character, with excellent problem solving skills
- A proactive and ‘can do‘ attitude
- Prepared to take ownership of customer problems through to completion
- Demonstrated commitment to satisfy customers, able to build trust and confidence
- Ability to work as an individual and as part of a team
- Ability to manage workloads and priorities. Good organisational skills
- Ability to work to pre-determined targets and timescales
- Computer Literate, I.T skills, experience with excel/word
- Some experience of having working within the Health Care Sector is desirable
- The ability to work well under pressure, and while managing a high volume of telephone calls.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
In return, we offer you
- Significant training and development opportunities, and support from an experienced team who are invested in your career success
- A competitive salary including a Shift Allowance and Annual Incentive Bonus
- Access to a wide variety of Company benefits, including matched pension contributions, and the option to purchase additional holiday
- Learning and Development opportunities through our Philips University
- Family-friendly policies which offer enhanced maternity and paternity schemes
- The Philips Employee Shop which allows employees to buy Philips products at discounted prices
- Monthly activities that promote health and well-being
- Social Events - a dedicated Sports & Social committee promoting a host of social events throughout the year
- An Employee Assistance Program is available for all Philips employees and their families. As well as being a confidential support line, it also offers practical financial and life management advice 24 /7 and is completely confidential
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business here
- Discover our rich and exciting history here
- Learn more about our purpose here
About Philips UKI
In the UK, we are recognised as a Disability Confident employer and are proud to be part of the Armed Forces Covenant & Mental Health at Work Commitment. We welcome all applicants including those from minority backgrounds, LGBTQIA+ and individuals living with a disability.
Because we are at our best when you are, you can safely share any reasonable tools or adjustments needed during our recruitment process and beyond.
For more information, read our Inclusion and Diversity Policy and, to know more about your Human Rights, we encourage you to view this report.
