Annuity Risk Analyst 2025

Who are we? We want to be the best place that any of our 6,600 colleagues have ever worked.

We’re the UK’s largest long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done.

We’re currently recruiting for a Risk Analyst to join our Client Services team to support Customer Operations in enabling the business to deliver good risk outcomes.

Come and join our vibrant risk team! The role is diverse, no day is the same. There is the opportunity to be involved in various workstreams through a period of change, alongside fantastic colleagues, where work-life balance is key to delivering our objectives.

Key responsibilities

• Produce regular and ad hoc risk reports and develop perspective/value-add commentary where needed.
• Undertake reporting and analysis of key risk and control metrics and provide insight on key trends.
• Work collaboratively with other Risk teams and colleagues to provide data, insight and analytical expertise on risk and control across Client Services.
• Contribute to the delivery of reporting to Risk Committees and other relevant stakeholders.
• Support the delivery of the risk management framework. Proactively identify risks and recommend actions to manage or mitigate these risks. Maintaining robust controls around receiving and processing information from multiple business units.
• Gain insight into wider team initiatives including the assessment, quantification, and monitoring of risks across internal teams and outsourced service providers.
• Support team members with delivering the key objectives and milestones for the Risk team.
• Co-ordinate and manage priorities when working on a number of varied areas.
• Continuously developing and maintaining technical knowledge.
• Managing and maintaining key internal relationships.

What we’re looking for

Essential

• Highly skilled in data analysis, ability to manipulate large data sets e.g. advanced Excel
• Some experience and understanding of risk management frameworks

Desirable

• PowerBI
• Certifications - The Institute of Risk Management

Key competencies

Analytical Skills

Use of a variety of diagnostic techniques to understand a situation/issue/problem by breaking it down and tracing the root cause/underlying implications in a methodical step-by-step way.

Managing information

Effective application of techniques to collect information and process it to facilitate and support key business processes and decisions.

Managing risk

Identify, assess, control and monitor risks. Make the right things happen first time, identify when things have not gone right and understand why, and recover the position.

Build relationships

Building partnerships, networks and relationships.

Communication skills

Clearly and effectively communicates information, ideas, plans, requests and opinions to internal and external stakeholders through a range of channels including written and oral. Ensures alignment with communication guidelines and policies.

Impact influence

Influencing others to achieve a positive impact. This includes communicating clearly, building support for ideas and having an impact on other people.

Customer at the heart

Being customer driven in all you do, understanding and meeting the customer’s needs and connecting emotionally with the customer.

We want to hire the whole version of you

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

Location and flexible working

London, Birmingham or Edinburgh. We recognise the benefits of flexible working and will discuss what is important to you and balancing this with business requirements during the recruitment process.

Flexible working

All our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here

Salary and benefits

£35,000 - £45,000 bonus 8% - 16%, private medical cover, 38 days annual leave, excellent pension, 12 x salary life assurance, career breaks, income protection, 3x volunteering days and much more!