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    1. Home
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    4. Customer Operations Representative Edinburgh 2024
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    We have an incredible opportunity to join us here at Phoenix Group as a Customer Operations Representative in our Workplace Benefits Platform Helpdesk team.

    Who are we?

    We want to be the best place that any of our 7,800 colleagues have ever worked.

    We’re the UK’s largest long-term savings and retirement business. We offer our 12 million customers products across our market-leading brands, including Standard Life, SunLife and ReAssure, with c.£283 billion of assets under administration. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.

    The role

    • You will via telephone and email assist the employees of our workplace benefits clients by providing them with benefit information, site navigation, and technical assistance
    • Work with both internal and external stakeholders to ensure the team is prepared for our clients’ annual benefits enrolment
    • Data gather, analysis and report production to inform our clients of our team’s performance
    • Be upskilled to assist the wider department, in particular our administration team

    What we’re looking for

    • Excellent communication skills with strong attention to detail and ability to multitask
    • A passion for customer service with a commitment to deliver on your promises and going above and beyond for our customers
    • Computer literacy and willingness to learn new systems and technologies
    • Analytical and problem-solving skills

    Location and flexible working

    Edinburgh. We recognise the benefits of flexible working and will discuss what is important to you and balancing this with business requirements during the recruitment process.

    Salary and benefits

    Up to £25,000 plus 8% bonus up to 16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, income protection, 3x volunteering days and much more

    We want to hire the whole version of you.

    We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

    If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.