The key purpose of this role is to contribute to the commercial viability of the Customer Care business by co-ordinating customer queries, quotations and orders effectively through the utilisation of appropriate commercial procedures which include contract review, metal management and currency booking, at all times maintaining a philosophy of service excellence.

Key activities include

  • Generate tenders and quotations and ensure an efficient turnaround time.
  • Co-ordinate the associated contracts and customer orders to the value of circa £80m per annum.
  • Ensure orders and enquiries are executed in an accurate, timely and cost-effective manner.
  • Maintain accountability of orders from order input to billing and ensure timely resolution of queries and complaints.
  • Ensure orders and enquiries are executed in an accurate, timely and cost-effective manner.
  • Liaise with internal departments including Commercial, Engineering, Logistics, Manufacturing and Finance to ensure orders are delivered on time and in the most profitable and efficient way.
  • Build and maintain effective customer relationships by acting as their internal contact on all aspects of enquiries, queries, and orders.
  • Support and assist with other internal Trade & Installer functions.
  • Work closely with internal and external customers to ensure we provide the most cost-effective solutions for the business balanced with world class customer service.

Qualifications/experience

The successful candidate will be able to demonstrate their passion for customer service excellence and have had previous experience in a similar sales and marketing or customer service role. Attention to detail is paramount. The candidate will have a can-do attitude; be flexible with the ability to adapt to a changing working environment; demonstrate excellent communication skills; and have an excellent telephone manner.