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    1. Home
    2. Industrial Placements
    3. Technology & IT Infrastructure
    4. IT Support Analyst Industrial Placement Crewe 2024
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    Closing soon

    The role of IT Support Analyst is really important to us. Radius are currently looking to recruit an IT Support Analyst on a 12 month industrial placement Aug 2024 - Aug 2025. This position will assist the IT Operations team in the delivery of IT service and support across the group. The successful applicant will be at the front-line, dealing directly with customers who have IT issues and requests and working closely with the Service Desk, Desktop Support, Application Support and Infrastructure teams to resolve support requests quickly and efficiently.

    This position will be an Industrial Placement located at the Head Office in Crewe, Cheshire, UK.

    Heard of us`

    We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

    This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

    Your responsibilities

    • Providing 1st line technical support for core technologies as required.
    • Responding to and logging people’s requests and faults submitted by telephone, email and the IT Service Desk self-service logging tool, JIRA.
    • Prioritising support calls and allocating them to the relevant technical support team/s.
    • Ensuring that all support faults and requests received into the IT Service Desk are answered and responded to within agreed timelines.
    • Keeping internal customers informed of any IT related issues that might impact their teams.
    • Diagnosing and resolving 1st line hardware and software faults.

    What do we expect of you

    • Currently studying a computing related degree.
    • Eager to learn and passionate about IT support with in a rapidly changing environment.
    • Self-motivated with strong communication skills and the ability to work as part of a team.
    • Passionate about customer service and a positive and flexible attitude to work.
    • Excellent written and verbal communication skills.

    What can you expect of us

    Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

    And of course, you will be part of modern purpose-built space in Crewe that will provide you with an outstanding working environment (complete with onsite gym, canteen, games rooms and coffee bar style break out rooms).

    If you feel we are a good match for each other, you can apply online now!