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    1. Home
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    4. IT Support Industrial Placement Crewe 2023
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    We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs.

    Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends.

    Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

    This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

    The Role 

    We are currently looking for an industrial placement student to join us in 2023 as an IT Support Analyst. In this placement, you will assist the IT Operations team in the delivery of IT service and support across the Radius group.

    This position will run from spring/summer 2023 to summer/autumn 2024, and will be based from our group head office in Crewe, Cheshire.

    This is a great opportunity to gain commercial experience of a wide variety of technologies and IT situations. As an IT Support Analyst, you will be at the front-line. You will get to deal directly with customers who have IT issues and requests, and work closely with Service Desk, Field Operations and Infrastructure teams to resolve support requests quickly and efficiently.

    In order to deliver a high-quality service to the business, the Service Desk operates between the hours of 07:30 and 17:30. You will therefore need to work with other members of the team to cover these hours on a rota basis (37.5 hours per week).

    What would your day to day look like?

    Typical Work Activities 

    • Responding to and logging people’s requests and faults submitted by telephone, email and the IT Service Desk self-service logging tool.
    • Prioritising support calls and allocating them to the relevant technical support team/s.
    • Diagnosing and resolving hardware and software faults.
    • Ensuring that all support faults and requests received into the IT Service Desk are answered and responded to within agreed timelines.
    • Keeping internal customers informed of any IT related issues that might impact their teams.

    Key Tasks 

    • Logging customer faults and requests.
    • Diagnosing and resolving hardware/software faults.
    • Analysing call logs to spot trends and underlying issues.
    • Providing 1st line technical support over core technologies as required.

    What do we expect of you?

    • Experience of providing excellent customer service and/or administrative excellence in an IT or business environment.
    • Excellent written and verbal communication skills.
    • Ability to communicate well in both technical and non-technical terms.
    • Eager to learn and passionate about IT support with the desire to succeed in a rapidly changing environment.
    • Self-motivated with strong communication skills and the ability to work as part of a team.
    • Passionate about customer service.
    • Positive, flexible attitude to work.

    What can you expect of us?

    • A friendly culture that mirrors our proposition to our customers.
    • A fast-growing organisation that defines itself as being agile and innovative
    • A drive for continuous improvement, which you will be empowered to get behind from day one.
    • A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
    • An accessible and approachable management team
    • A modern purpose-built space in Crewe that will provide you with an outstanding working environment (complete with onsite gym, canteen, games rooms, and coffee bar style break out areas).

    And of course, you will be compensated competitively, with a good range of core benefits.

    Still curious?

    If you feel we are a good match for each other, you can apply online now!

    Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.