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Founded in 2004, Rapha exists to inspire the world to live life by bike. We believe that cycling has the power to transform people’s lives and it’s this experience that we want to share with the world.
Rapha Wholesale builds upon Rapha’s global brand positioning and awareness through strategic partnerships in existing and new territories. The Wholesale channel along with Rapha’s Clubhouses play a key role in making the broader Rapha community a place of inclusion, on and off the bike.
We are looking for a Wholesale Operations Coordinator who will ensure our products are in the right place at the right time. You will be responsible for the management and orders for our global wholesale partners. Offering exceptional customer service at all times, whilst demonstrating a commercial attitude to drive sell-through and maximise revenue opportunity.
We are a hard working, ambitious team who work collaboratively across Rapha. Building a thorough knowledge of the partners we work with, our processes, internal stakeholders and critical path is essential.
This role will be based at our London HQ and reports to the Senior Wholesale Operations Manager, working closely with the Wholesale Operations Lead and the Administrator in the team.
The role
- Responsible for consistent review and execution of the wholesale order book
- Support strategic partners through the seasonal buying process, with exceptional service at all times
- Communicate proactively to our partners ensuring sales revenue is maximised
- Work cross-functionally to monitor the flow of customer orders, ensuring timely deliveries
- Work alongside the Wholesale Merchandiser, closely monitoring Available To Sell stock as well as forward orders.
- Be fully aware of all products on the launch calendar to ensure cohesive launches are successfully executed.
- Support the sales team, as required, to ensure we offer operational excellence alongside a streamlined customer journey
- Manage the onboarding and activation of new accounts.
- Ensure the B2B wholesale system is updated at all times and our customers are fully supported in their day to day use
- Work cross functionally with the Finance team to review aged debtors and to ensure all accounts invoices and credits are posted on time
- Supply partners with product data and images to support the seasonal launches
The candidate
- A commercial and solution-based skill set
- Strong communication skills
- Works well with others
- Analytical and numerically literate, with an inquisitive eye for detail
- Working at pace with flexibility and adaptability
- Excel knowledge, ideally previous experience
- Previous experience in a B2B or B2C environment is ideal
Working at Rapha
We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer.
- Flexible working hours
- Support ad-hoc remote working during the week - Minimum 3 days in office
- Free barista coffee and social drinks in the office
- Monthly department social events and quarterly office social away days
- We offer a flexible riding benefit to allow you to go out riding on a Wednesday morning with colleagues or learn to cycle to cycling through our Getting Started Scheme.
- We offer all our employees a 50% apparel discount and a discount for family and friends
- An annual clothing allowance
- Free membership to the Rapha Cycling Club
- Company Pension Scheme
- Enhanced Parental Leave and Pay
