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    4. Graduate Salesforce Support Consultant
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    Tasks 

    • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
    • Resolve customer issues and concerns by providing accurate information and solutions
    • Document customer interactions and maintain detailed records of each customer’s issues and resolutions
    • Collaborate with other teams to escalate complex issues and provide the best possible customer experience
    • Continuously improve customer support processes and workflows
    • Stay up-to-date with product and service knowledge 
    • Provide feedback to the product development team to help improve our products and services

     

    Benefits

    • Extensive training opportunities (e.g. Salesforce certifications)
    • Quick progression to a full Salesforce consultant role - at Reply we encourage career growth and will give you the tools and guidance to achieve subject matter expertise and management capabilities
    • Diverse and vibrant environment - you will be surrounded by peers who share your passion for technology and innovation
    • Opportunities to get involved in Hackathons, Code Challenges and Lab Camps
    • Your education doesn’t need to stop here! Reply pride themselves on continuously learning about emerging technologies
    • Opportunity to work on projects with some of the world’s leading brands

     

    Qualifications

    • Minimum 2.1 Bachelors degree in computing, IT or in a business-related field
    • 1-3 years of customer support experience will be an asset
    • Ability to empathize with customers and provide solutions that meet their needs
    • Experience with customer support software, such as Zendesk or Freshdesk
    • Knowledge of Salesforce platform and its key capabilities is desirable 

     

    About Arlanis Reply

    Arlanis Reply is the Reply Group company specializing in Salesforce implementations. Our experience extends not just to the delivery of a single instance of Core Salesforce, but to complex environments which span the entire Salesforce stack (Sales Cloud, Service Cloud, Experience Cloud, Pardot, Marketing Cloud, Commerce,  TAB CRM and Mulesoft).  Our proposition is much more than that of just a systems integrator.  The implementation and design of elegant systems should be considered a minimum standard.  We like to think we offer value over and above, working with customers to help define strategies that will deliver upon their key objectives thus informing the right design decisions to be made, enabling sustainable growth and demonstrable ROI on their technology investment. Our goal is to enable not to embed.