Lock Applications for this job are now closed
    Closing soon

    Change your job, change your workplace, change your future...

    What you will be doing

    • To ensure the billing process adheres to company procedures and customer requirements
    •  Maintain and update contracts as and when appropriate
    • Coordinate with RSS and OpCo’s to ensure invoicing produced accurately and in a timely manner in accordance with company policy
    • Work closely with the RGSE central team
    • Drive to minimise bespoke billing and adhere to standard customer process
    • Handle all customer enquiries/complaints promptly and efficiently to satisfy customer requirements and escalate in a timely manner if required
    • Assist in relevant projects where required
    • To support the team leader to ensure departmental targets and objectives are met
    • Support continuous improvements within the department
    • Provide a dedicated Account billing service
    • Work within a high volume, fast paced and customer focused environment

     

    You will ideally have

    • Ensure good awareness of Ricoh’s ‘end to end’ processes and understands the impact of their role on both customers and colleagues.
    • Ability to maintain a high degree of focus on results, through regular/continuous review and accurate and timely reporting
    • Understanding of Ricoh’s products and services to be able to articulate customers obligations in terms of services provided
    • Ability to deal with ‘difficult customers’, resolve conflict and confrontation
    • Being able to communicate with other countries
    • Coordinating across numerous OpCo’s Good prioritisation and organisational skills
    • Excellent customer handling skills
    • Numerate and literate
    • PC literate with good excel
    • Language French, German or Spanish desired
    • Must have good English skills (read/write/speak)
    • Excellent communication skills
    • Advanced education 
    • Proven experience in similar position