Medical Information Graduate 2022

Roche is a leading investor in UK Healthcare. We invest in our future through research and development, and in our people through continuing professional development. This is a great opportunity to join a dynamic Medical Information team at Roche based at our UK Pharmaceutical Head Office Welwyn Garden City, Hertfordshire. The Medical Information Department contributes to the safe and effective use of Roche medicines by using their knowledge of Roche products and disease areas to respond to scientific, technical and medical enquiries from external healthcare professionals (HCPs), patients & members of the public

• As a LTO Medical Information Partner your primary role is to respond to telephone enquiries on our world leading medicines from external healthcare professionals, patients and members of the public in compliance with all applicable laws, regulations, industry codes, (e.g. ABPI, MHRA, PIPA) the Roche Group Code of Conduct and internal policies and procedures
• The Medical Information Partner supports the MI Department by ensuring telephone enquiries are responded to, logged and triaged accordingly
• The Medical Information Partner will partner effectively with all members of the Roche MI team by sharing insights gained from customer interactions
• The Medical Information Partner will support knowledge sharing and contribution to specific projects with MI colleagues enabling improvements in efficiency and customer service

Responsibilities include

• Providing a high quality medical information call handling service by answering medical information enquiries received via the telephone in an accurate, confident and professional manner
• Responding to standard telephone enquiries for the UK and designated dependencies from healthcare professionals, patients and members of the public, looking to go beyond the minimum required standard & timeframes
• Escalating complex MI enquiries to the relevant Medical Information Specialist
• Identifying and escalating non MI telephone enquiries to the relevant Roche department including adverse events and product complaints
• Remaining up to date on designated product(s)/therapeutic areas

This is a customer contact role for which you will need to have

• Degree in a Life Science, Human Biology, Pharmacology, or Pharmacy.
• Outstanding interpersonal, written and verbal communication skills and fluent in English.
• Team player mentality, self-motivated and with a 'can do' attitude.

Previous experience of working in a busy, customer service telephone call centre and/or medical information role in the pharmaceutical industry is desirable. Roche is an equal opportunities employer.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

Our UK Pharmaceutical head office is situated in Welwyn Garden City, Hertfordshire, with beautiful countryside surrounding the area. Supported by major motorways & airports as well as being a 30 minute train ride to London, access is easy. Our award-winning office, known as Hexagon Place, was opened in 2005 and provides a modern, flexible working environment with facilities that are second-to-none. Around 2,000 people work at our Welwyn office in Global Early Development (pRED), Global Product Development (PD), Commercial (Rx) and our Corporate functions.

Roche offer a competitive salary plus the excellent benefits you would expect from a blue-chip organisation. There is a fully equipped gym on-site, a library and information centre, and an active sports and social club. We also have a subsidised staff restaurant providing foods to cater for every taste throughout the day. At the heart of the building is an informal meeting area known as The Street which features a coffee shop, snack machine and cashpoint. A second building on-site, called The Hub, contains modern meeting room and conference facilities. Roche promotes personal well-being and work-life balance. Therefore, flexible working options will be considered for all roles at Roche UK. Roche is committed to creating a diverse & inclusive environment. The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche.