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The Operational Performance Support will provide administrative support to an Operations Performance Leader (OPL) within the Delivery Operation. You'll support all administrative requirements for the OPL – specifically scheduling and planning performance reviews and Customer Operations Manager coaching sessions. You'll produce reports to support the coaching process and manage all tasks associated with managerial absence, OT & TOIL and the scheduling of managerial annual leave and day off cover. Also, you'll provide effective alignment of managerial resource to units and provide administrative support to the OPL and their team.

About the role

You will have the responsibility of managing our HR system (PSP) Inputs including Absences, Substitution Payments, TOIL authorisation and the submission of Loaned to Admin File for the OPL area, you will also have the diary control of the Operations Performance Leader (OPL) with particular focus on ensuring that coaching reviews and performance reviews with all Customer Operations Managers are scheduled for each period.

You will assist the OPL with preparations for coaching & performance reviews including slide packs/performance information, room bookings, invites and “on the day” management if required. you will also be responsible for the authorisation of travel requests/T&S, other administrative tasks such as note taking for Conduct/Grievance/Attendance cases, for Performance Reviews and to support managerial sick absence management is also required.

Completion of the nationally designed Managerial Resourcing Tool (MRT) for managerial resourcing including:

Completion of initial manpower plan at least 4 weeks in advance to understand any future resourcing issues
Liaise with the OPL to sign off the manpower plan - Complying to the rules of managerial cover resourcing and raising all issues of non-compliance to the OPL to address.
Sending out the following weeks manpower plan by the end Wednesday of the week before (with the plan then locked down with no further changes apart from unforeseen sick abs/special leave)
Resourcing done on the basis of the agreed rotations with all managers rotating unless they have a documented flexible working agreement, with no managers on non-templated work unless authorised
Use only official COSMs / Trainee managers and named and trained unit resource in the plan

You will oversee managerial annual leave allocation in line with the annual leave groups with only one person off per group at any time (bar emergency exceptions) and administer the process for leave booking each year in accordance with the guidelines, you will also be responsible for coordinating cost effective purchasing/equipment orders for OPL.

Attendance pattern

Monday to Friday 06:00am - 14:00pm with a degree of Flexibility required

About you

You must have good analytical and problem solving skills and have good working knowledge of Microsoft systems particularly Excel and Powerpoint. Show confidentiality/integrity and discretion is integral when dealing with personal information and company performance information and communications.

You must be flexible willing to travel within the OPL area as required to support, as well has having exceptional organisational and Time Management skills – Able to organise and manage OPL diaries to ensure commitments can be achieved. Manage personal workload to timescales required.

You will need to demonstrate the following on your CV:

Building relationships – Develop relationships across the area operation and with business functions to support the Area Leadership team particularly the Operations Managers
Customer focus – Support a customer-centric culture from an administrative perspective to ensure we deliver on our customer promises
Know the business - Uses own understanding of basic business operations and Royal Mail Group systems, processes, departments, and functions to support the OPL in achieving business objectives
Financial and physical asset management - Managing physical assets and assigned budget, estimating and justifying costs, controlling expenditure, and evaluating outcomes.
Health, safety & wellbeing - Leading by example to actively protect the safety, health and wellbeing of themselves and others. Ensuring compliance with safety and health legislation and Royal Mail Group’s safety and health standards.
People management essentials - Follows Royal Mail Group’s processes; have knowledge of the policies; assist and support managers from administrative perspective.

Extra benefits

RMG Share Schemes - partnership and matching share offer
Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
Supportive and generous company sick pay
Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
Lifestyle benefits - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax*.
Financial support - information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans*
Your peace of mind with - Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner
Free & discounted RMG products - free keep safe & redirection, partner discounts
Free stamps at Christmas

*Available only to perm employees

Your career in safe hands

At Royal Mail we value our people and we want our people to be proud to work for our businesses.

We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.

An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Next steps

The next stage of the selection process will be a face to face interview consisting of competency based and role specific questions. We plan to hold interviews on OR around w/c 29/04 at Croydon delivery office, Factory Lane, CR0 3RL

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

We don’t expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we’d love to learn more about you.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.