Applications for this job are now closed
Are you a graduate looking for a rewarding career in financial services?
We’re looking for those of you who are excited by a challenge and ready to make an impact in our business. If you’re self-motivated, curious, and determined then the RSA Bright Futures Graduate Programme will ensure you fulfil your potential. Within this role, we’ll support you to proactively handle technical cases and claims and we’ll encourage growth in your financial and commercial skills to meet our operational targets giving you the tools you need to deliver fantastic customer service.
Role Requirements
This unique Graduate programme provides a degree level apprenticeship experience that will underpin your learning and support you to achieve Senior Insurance Qualifications (ACII) with the Chartered Insurance Institute (CII) This programme will start in September 2023 after your initial 6-9 month training period.
We will provide access to excellent benefits as part of your career development, including:
- A dedicated RSA business mentor and learning talent coach
- A comprehensive 3-year development plan which includes building key skills and knowledge
- Facilitated learning & development and guest speaker sessions
- Sessions on well-being and emotional fitness
- Annual volunteering days as part of the programme’s giving back pledge
Responsibilities
Once we have delivered our foundational training and guidance (Jan to August) you can expect to be:
- Liaising with clients, brokers, policyholders, solicitors and third parties to achieve our business objectives and customer service proposition
- Managing client and customer interactions efficiently and courteously, to deliver high standards of customer satisfaction
- Reviewing and handling cases to achieve settlement in line with our standards, principles, and values
- Taking an appropriate commercial attitude to deliver the optimum customer journey and economic outcome
- Gathering and analysing information to make the best business decision aligned with the resolution of our client and customer’s needs
- Providing guidance and support to the team to enhance overall effectiveness and maximise performance
- Achieving own objectives effectively, contributing to the delivery of operational targets
The Individual
We want your individualism, capability, and ambition to shine through. If you have a zest for learning and a willingness to invest time to become a qualified financial services professional, then that’s a real advantage.
You will need to have achieved at least a 2.2 bachelor’s degree (or equivalent).
The best skills to have for this role are:
- A passion and ability for solving problems
- Effective communication and stakeholder management
- A results-driven mind set focused on achieving the best outcome
- Experienced in working effectively as a team
- Organisational and planning skills that meet goals and objectives
- Awareness of Financial Services
If this is the challenge you’ve been waiting for, start your RSA journey here.
About Us
A welcoming, diverse, and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when everyone feels comfortable bringing their best self to work. We have a diverse mix of customers, and we want our employee base to reflect that. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential.
Our commitment to diversity is sincere, continually growing and led right from the top. RSA takes pride in being accessible to all. We welcome applications regardless of gender, age, sexual orientation, disability, race, marital status, ethnic origin, religion, or social class. We encourage inclusive environments where our people can always give and show the very best of themselves and harness the power of our diversity. If you require flexibility in when, where, or how you work, we’d love to hear from you.
We also want to ensure that you are supported throughout the application process to enable you to be at your best. If you require adjustments during your application process, please flag this on your application form.
