Customer Service Graduate Programme Dublin 2024

We are delighted to announce that applications are now open for our 2024 Customer Service Graduate Programme.

The Ryanair Deal

Joining Ryanair as a graduate, not only means joining Europe’s Largest Airline Group but will give you the opportunity to learn from some of the most commercially astute, financially minded, and creative minds in the airline industry and you will forge relationships for life.

Our unique Grad Programme allows you to rotate through a number of key areas in your chosen department while developing your skills and experience. All our Grads receive continued one on one mentoring from a designated senior staff member within their first year, will be brought on several trips throughout the network to gain a better understanding of the operation and enjoy some well-deserved social events!

Not only will you start on a highly competitive salary that increases after 1 year but on your days off you can enjoy discounted and unlimited travel throughout our entire network of over 230 destinations!

The programme

Joining Ryanair, you will be given responsibility from day one, and we won’t hold you back from there. We encourage employees to share their new ideas on how we can improve the business. You will be part of a team that makes key decisions on a daily basis, we don’t like to hang around and that’s the reason we have grown to become The World’s Largest International Airline in our short 38 year history!

As a Ryanair Graduate, your experience will be broad but significant, allowing you to further develop your career within an area that interests you. Your role could see you tackle a wide range of business challenges and you will spend 6 months in four key business areas over a two year period.

Please note, only those graduating from 2022, 2023 and 2024 will be accepted. This position requires eligibility to work in Ireland on a permanent basis and travel freely throughout our network.

Customer Operations Graduate Programme Rotations

Within the Customer Service Graduate Programme, you will get to do 4 rotations within the following areas:- Legal, Operations, Digital development and an overseas placement with our claims centre in Madrid.

Operations

• Contact centre Vendor Management
• Commercial contract governance and KPI setting, reporting and monitoring performance.
• Customer Journey Mapping and process improvement initiatives
• Voice of the customer programme and CSAT performance improvement
• Press escalations, liaising with the PR team, complaints handling and customer improvement planning
• Work force Management and headcount planning

Legal

• EU261 Passenger rights legislation.
• Evidence data base management and building a strong defence
• Attending court for Ryanair and defending cases
• Managing the commercial relationship with our extensive network of Lawyers across 17 locations
• Working with our finance partner on managing down the cost of claims
• Forecast claims planning

Digital Development

• Working with the Digital team to define the self-service functionality that makes life easier for customers
• Automating workflow and driving efficient processes.
• Business Analysis, Business case creation and exposure to building functional requirements specification.
• Systems optimisation and development for the growing CS function.
• Security, Compliance best practice

Overseas Operation in Madrid

• You will have the opportunity to spend a period of time with our team in Madrid understanding the role of the legal team in managing claims and costs for the business
• Develop with the social media team a care strategy that is fit for purpose.
• Travel to Warsaw and work with the team there to understand how the support model needs to evolve.
• Regulator/National Enforcement Body relationship management.

Requirements

• A 2:1 degree with a strong work ethic
• Strong analytical ability to drive efficiency, quality and continuous improvements
• Ability to work in a pressurised and fast paced environment
• Strong organisational skills
• Strong interpersonal skills
• The ability to work on own initiative
• Excellent verbal and written communication skills
• The ability to work under tight deadlines effectively and efficiently
• PC Skills (Word, Excel, Power point etc)

What you will gain - Our Graduate Programme is underpinned by the Ryanair philosophy that will allow you to gain a high level of experience at a fast pace. You will learn from the best people within aviation, gain an invaluable insight into Europe’s leading airline, picking up life skills along the way.

What you need to get in - You will need to be on track to achieve a minimum of 2.1 and have excelled in your degree course. We want inspirational graduates who have a story to tell and who have strong outside interests. Cultural fit at Ryanair is just as important as academics.

Application process

Application will remain open until February 2024! But we recommend getting your application in earlier as like our aircraft we like to be on-time! Everyone we hire at Ryanair needs to show the skills and behaviours that have helped us to achieve our growth over the last 38+ years and we expect candidates to demonstrate a hardworking and entrepreneurial spirit during the interview process, which will include a mandatory face to face interview.

Application form – To ensure you are putting your best foot forward, please make sure that you pay attention to the application and ensure that all information supplied is accurate. In the cover letter please state why you want to join the Ryanair Graduate Programme and let us know about which areas that you are particularly interested in working in.

When to apply: Asap!

Benefits

• Competitive salary
• Discounted and unlimited travel to over 235 destinations
• Death in Service Benefit – Up to 2 times of basic annual salary
• Additional yearly Annual Leave for long service (2 days after 5 years & 5 days after 10 years)
• Cycle 2 Work Scheme
• Unrivalled career progression