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    4. Graduate Cloud Operations Engineer 2022
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    People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it!

    At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward. Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family. On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time. On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites.

    We invite you to join us and help us write our next chapter. Follow us on our social media sites to join in conversations about open positions and company news! #lifeatsage #sagecareers. If you would like support with your application (or require any adjustments) please contact us atcareers@sage.com for assistance. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.

    Job Description

    The Live Services DevOps teams are responsible and accountable for Sage’s online Product portfolio. The teams ensure our Products and Services are constantly available for our customers to use to run their businesses. A Graduate Cloud Operations Engineer bridges the technical gaps between Development and Operations by deploying, administering and improving infrastructure and improving automation using cloud technologies. The Graduate/Associate specialist is responsible for working in their team, ensuring their Products and Services remains available, secure and performant.

    The graduate will work closely with their LSM team deploying, administering, and monitoring their services. While the ideal candidate should have enterprise level server experience, it is not a necessity to have cloud experience. In this position they will develop their understanding of Cloud Technologies and the DevOps role, working to develop their relationships with the Product Delivery teams. This role will involve administering and maintaining existing systems using standard operational processes & operational capabilities. Using guidance from security, architecture and senior live services specialists, the graduate will develop their knowledge, working alongside their colleagues to help build new services always using the latest technology and building in automation and CI/CD.

    The ideal candidate for this role will require some skills around scripting, to enable them to thrive. They will love doing independent research, and can read basic code, with an ability to balance user requirements while understanding policies and compliance boundaries. This is a 24/7 operation that requires on call coverage from each specialist to problem solve any service incidents that may arise. This role may be suitable for candidates progressing from Senior role on a L3 Technical Support team.

    Key Responsibilities

    • Create, maintain, and administer cloud environments, ensuring they are secure and scalable to satisfy operational and customer needs.
    • Monitor applications and systems, proactively identifying issues and mitigating them to improve the customer experience
    • Perform ‘code’ and ‘code/infrastructure’ deployments
    • Defining key metrics/logging and implement tooling that will provide all key stakeholders with information that will help identify improvements to the service on behalf of the customer.
    • This role will require you get to know the development team’s world (source control, builds, backlogs, sprints, Agile etc) but also to bring the development team closer to the operational team's world (Infrastructure, OS, security, scripting, monitoring etc) working in a true DevOps role
    • Keeping abreast of latest cloud technologies.
    • Work with the Incident Manger during high pressure incident scenarios, balancing technical resolution and senior stakeholder communications, following standard documented processes.
    • Communicate with key stakeholders on planned changes, incidents and service improvement plans
    • Maintain Configuration Management DB for key services.
    • Operate to ISO standards and document all processes
    • Possibly participate in our 24x7 on-call rota

    Entry Requirements

    A relevant STEM degree, or an alternative degree supported by a demonstrated knowledge of Cloud Operations.

    Our Graduate Recruitment process:

    1. Apply online with CV
    2. Complete screening
    3. Complete video interview (You will receive a link to complete a video interview within 1 week of applying)
    4. Attend assessment centre on September 1st 2022.

    Please note that this role commences on the 3rd October 2022.