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Brightpearl by Sage is not a traditional ERP, a standalone OMS, WMS or inventory system. We’re a Retail Operating System.
We use a different label because we do things differently. Unlike other 'solutions', Brightpearl by Sage is built and developed to help modern merchants like you do one thing, above all else: Grow Fearlessly.
About our Technical Support Analyst role
Our Technical Support Analyst role is a great opportunity for anyone with customer service experience looking to break into the tech scene. In this role, you will be at the forefront exemplifying our People First value of assisting our customers.
You will become an e-commerce expert and offer best practices to our growing retail customer base. This role may be a fit for you if you are a curious self-starter with a love to troubleshoot.Key ResponsibilitiesWhat’s in it for you?
Work in a fantastic, collaborative team! This role works cross-functionally with virtually all of our departments, so you’ll be able to see how a SaaS company operates and gain new and interesting skills.
Summary of your day-to-day?
Your day-to-day will consist of answering client calls, responding to emails, and resolving tickets. You will collaborate with a wide variety of our teams to support our customers and strive for innovation.
Come join the team and enable our retailers to grow!
Minimum qualifications
We are absolutely open to the level of experience someone brings to this role. As long as you resemble our values; Trust, Human, Bold and Simplify, we want to hear from you.
If you have experience in a technical support role, that would be an added bonus!
Your benefits
- Comprehensive health, dental and vision coverage
- Work away scheme for up to 10 weeks a year
- On-going training and professional development
- Paid 5 days yearly to volunteer through our Sage Foundation
- Flexible work patterns and hybrid working
