SCM Coordinator 2025

Our main mission is to deliver customer satisfaction through innovative supply chain solutions! Our 2025 strategic focus lies firmly in People, Processes, Planning and Logistics.

Your key responsibilities

• Direct lead responsible for daily customer interactions
• Customer focussed role therefore will be required to develop and maintain good customer relationships
• Lead weekly SCM process to ensure efficient delivery of joint business plan within mutual KPI framework
• Discuss sell out and future demand with customers/commercial teams and update onto internal systems
• Analyse data and articulate clear trends and implications
• Suggest future intake proposal for responsible accounts based on PSI analysis
• Delivery order creation
• Order book management. Maintain the required delivery dates of all sales orders in line with stock availabilty
• Manage weekly sales achievement rate by ensuring that the short term forecast is in line with confirmed customer orders/bookings
• Work closely with finance team with regards to credit control/limitation & billing/invoice queries
• Work closley with logistics company to co-ordinate inbound to ensure you maximise on time and in full deliveries
• Communicate any delays with shipments to the key stake holders and ensure minimum impact to the customer and end user
• Manage delivery process ensuring that the best supply chain solutions are achieved in order to minimise customer delivery failures
• Update key stake holders with sales progress and estimation based on confirmed customer orders and bookings escalating any issues to the business
• Manage customer order allocation process
• Maximise cost efficiency by increasing direct delivery ratio
• Lead Supply Chain meetings/business reviews with collaborative partners in order to build up strategic relationships
• Liaise with HQ with regards to product availability, production capacity (SOP), shortages & recovery, new SKU code set ups, etc
• In addition to the duties and responsibilities outlined you may be required to perform other duties assigned and requested by the line manager, for example, project management

What we need for this role

To be successful, you will possess the following skills and attributes:

• Highly motivated individual with positive and proactive approach
• Ability to work well and keep calm under pressure whilst adhering to tight deadlines
• Ability to prioritise workloads
• Problem solver with good negotiation skills
• Strong organisational and analytical skills

What does success look like?

A great teammate who is results driven and detail orientated with strong communication skills, both verbal and written.

The interview process

• Two stage interview process with direct line manager and Head of Commercial Operations
• No presentations required

Benefits of working at Samsung include

• Hybrid working – 3 days in the office and 2 days at home per week
• Bonus scheme linked to individual, team and company performance
• Pension contribution
• Three volunteering days each year
• Holiday - 25 days plus bank holidays and an additional day off for your birthday
• Access to discounts on a wide range of Samsung products
• Access to a discount shopping portal
• Partner Colleagues are not eligible for certain types of statutory leave such as Samsung Family Leave or Sick Leave policies but may be eligible for statutory payments via their agency
• Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.