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Working as part of a team you will be responsible for facilitating all internal tasks required to enable your engineers to provide a world class service. You will be an integral part of a fast moving, ever-evolving business and therefore must have the capability to manage change and act as an ambassador to our customers with a focus on their complete satisfaction.
The role
As a Service Planner, you will be responsible for, but not limited to:
Planning all activities for your customers, using your time management skills to prioritise and ensure accurate completion of all works. Including the following
- Despatching engineers for routine maintenance visits, field quotes, call outs and warranty works.
- Validation of contracts and their data accuracy
- General queries, emails, liaising with suppliers, customer complaints.
- Liaising with colleagues and stakeholders within Schneider, including monthly calls with Support Operational Managers and Order Processing Team.
- Work with your allocated Support Operational Managers to provide a streamlined process and enable them to focus on value added activity. Working in partnership to achieve all targets in relation to sales, orders, customer satisfaction and resource utilisation
- Maintaining records in detail to enable an accurate account of contract history.
All documentation stored correctly, including case creation, contact details, ensuring customer requirements are met, accuracy and attention to detail:
- To support FSR’s time sheets in accordance with the despatch console.
- Attend customer sites to meet the customer, attend service technician meetings to build relationships
- Effectively communicate with customers, internal and external stakeholders in a timely manner and adhere to customer specific requirements, updating customer portals, scheduling visits, uploading reports.
About you
It is important that the Service Planner is enthusiastic and confident team player with the ability to multi-task and the drive to achieve results.
The Planner will need an ability to work to tight timescales in a pressurised environment and be accountable for each action taken. They will require an attention to detail to ensure all records are maintained on all systems that we operate.
- Account Coordination experience
- Computer literate (Microsoft packages) and salesforce
- Flexible and willing to work as part of a team
- Good verbal telephone manner and written communication skills
- Self-starter with a pro-active, can-do approach
- Results orientated
- The ability to travel, when required to attend internal and customer meetings
- Ability to multi-task and prioritise workloads to achieve KPI’s
- Ability to work under pressure in a demanding environment
Desirable
- Experienced SAP user
- Relevant experience in Account Coordination within a service environment
- Ability to demonstrate working in a Customer Service environment
- Commercial experience
What we offer you
Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Holiday Buy & Sell programme, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more.
At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.
