CRM Executive 2025

It’s a great time to join Screwfix. Thanks to the hard work of our team and record-breaking sales, we’re proud to be one of the fastest-growing retailers in the UK. And we want to pass that growth onto you.

Step into an exciting opportunity at the heart of one of the UK’s fastest-growing digital retailers! As a CRM Executive you’ll play a key role in delivering customer marketing campaigns across direct channels like email, app, SMS, and direct mail. You’ll bring campaigns to life using cutting-edge marketing automation tools, work with multiple stakeholders across the business, and see your work directly impact customer engagement and loyalty.

This is a brilliant role for someone who thrives in a fast-paced environment and is looking to develop their marketing career. You’ll gain hands-on experience in campaign planning, execution, and performance analysis, all while collaborating with creative, commercial, and operational teams. If you're organised, curious, and ready to make a difference in a business where the customer comes first, this is your chance to grow with us.

At Screwfix, we believe happy, fulfilled colleagues create a stronger business. That’s why we’ve built a workplace that works for you—combining flexibility, inclusivity, and sustainability with opportunities to thrive.

Worklife balance

Enjoy the best of both worlds: Our hybrid working offering includes face-to-face collaboration at our welcoming Head Office and flexible hours to fit life’s priorities, whether it’s the school run or personal time.

Belonging growth

From day one, you’ll feel part of a team that values your voice and supports your growth. We’re proud to champion diversity because we know unique perspectives make us stronger. Whether starting out or looking for your next step, you’ll thrive here

Sustainability that matters

We’re committed to creating a better future, taking bold steps to reduce carbon emissions, use sustainable packaging, and innovate for a greener world. Sustainability drives everything we do, and we’re proud to make a real impact for our planet and future generations.

Join Screwfix and discover a workplace where you can belong, grow, and help build a more sustainable future.

• Working within the CRM Marketing team you will help to develop, execute and report on direct marketing campaigns using our state-of-the-art marketing automation software
• Complete and check campaign briefs to enable any design, artwork production, print / mailing and/or product requirements to be actioned by relevant departments. This will also include the distribution and collation of proofs and amends working within campaign deadlines
• Co-ordinate and implement direct marketing activity in accordance with the agreed marketing plan
• Responsible for ensuring that marketing schedules are updated with direct marketing activities and key milestones are being met
• Manage communication of key plans on a regular basis with stakeholders such as Store Operations, Marketing, Commercial Planning, Web Merchandising
• Assist with the analysis of campaigns including presenting your findings to an agreed format
• Liaise with key contributors and stakeholders to ensure there is consistent communication of campaign activity
• Escalate to Line Manager any potential issues or problems that may affect the delivery of campaigns