Applications for this job are now closed
Be the one to make a difference every day
Here at Serco, our Graduate Management Trainee Programme offers you an amazing launchpad for a fast-track management career within a global FTSE 250 company – as well as a unique opportunity to be directly involved in delivering better public services.
About the role
In the UK we operate in six key sectors including Health, Immigration, Defence, Justice, Transport and Citizen Services (such as leisure centres, refuse collection, and customer services). Working within Operations means being involved in the frontline of our business. Over two years you’ll complete two placements at sites in a regional cluster to develop an understanding of what it takes to deliver public services, work with our customers, manage and lead teams, and roll up your sleeves and pitch in with front line work!
From day one you will be focussing on developing your capability to lead talented teams, build customer relationships, solve complex problems and communicate effectively. Most of your operational management development will be through on-the-job learning. You will receive a wide range of training opportunities including project management and people management. We will also ask you to enrol on the Operational Management level 5 apprenticeship. Together this will further develop your skills and capabilities in order to set you up for success on your path to be a future leader within Serco
With the support of your colleagues, senior managers and a mentor, you’ll be given the autonomy and tools to innovate as you make a personal impact. And you’ll have the satisfaction of knowing that you are making an important personal contribution to delivering services that impact people’s lives.
What we are looking for
It’s our goal to be the best managed business within the sector, and as our one of Graduates you’ll be bringing your curiosity, commercial mind-set, passion and ideas to help us achieve that.
With a business and a workforce as diverse as ours we’re not looking for a specific degree discipline, what’s more important is that you can bring your own personal experience to help us redesign and improve public services for the benefit of everyone. To be a future leader at Serco you must also have the following qualities:
- A genuine passion in delivering essential public services
- A customer centric service ethos and a commercial mind-set
- An ability to show resilience and empathy in the face of adversity
- An entrepreneurial spirit and the will to make a difference
- The desire to learn, the tenacity to make things happen and the ambition to dictate your own progress, through hard work and self-development
Note: You’ll also be engaged in a variety of environments and locations, so you’ll need to be willing to travel and to work on a flexible schedule, which will include shift work on some placements.
Why Serco?
Meaningful and vital work
The services we provide are often of critical importance to the communities and nations that we serve. So not only will you be doing interesting work that matters you’ll also be engaged in the real and pressing challenges of delivering those services.
A world of opportunity
As a big company you’ll find your next challenge will always be around the corner - or it could be further afield in the Middle East, Asia Pacific or the Americas. We’re also big on development. We keep our graduate cohort small so that you get the time, attention and development that your skills deserve.
Great people
Every company claims to have great people – and we’re no different! – but what unites us as a business is our shared values and a genuine interest in delivering public services. You’ll have early exposure to our senior management and to experienced and caring colleagues.
What we offer
You’ll receive an annual salary of £27,000 for the duration of the programme along with an annual holiday entitlement of 25 days plus bank holidays.
Your physical, mental and social wellbeing is important and together, we have a joint responsibility for health and wellbeing at work. At the same time, we value your diversity and individuality and want to support your life choices whilst rewarding you for your commitment to Serco. This includes our:
- Occupational Health and Wellbeing service, helping us provide a safe and healthy work environment for you;
- Employee Assistance Programme, providing advice, information, services and training to help and support you deal with events and issues in your work and personal life;
- Salary Sacrifice Cycle to work Scheme
- Annual Leave Purchase Scheme providing you with the opportunity to purchase up to 5 days additional annual leave through salary sacrifice
- Fantastic travel, shopping, dining and entertainment savings and discounts; 25% discounted membership at Serco-operated leisure centres;
- Payroll giving scheme and volunteering policy, enabling you to support the causes most important to you;
- Commitment to equality, diversity and inclusion, including our employee support networks for women, ethnic minority, LGBT+ and disability;
- Workplace contributory pension scheme operated through salary sacrifice, enabling you to get ahead in planning and saving for your future; and
- Employer funded life assurance scheme
Apply
Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
NB: We are advertising across multiple locations in the UK. You will be required to choose your preferences when you apply for the role, please do not apply more than once.
