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Are you enthusiastic, keen to learn and develop your skills? Looking for a friendly, busy and supportive team where we will help you grow? Our Debt and Asset Recovery team have numerous opportunities!
We can offer you
- A competitive salary with great benefits including private medical, 27 days holiday plus bank holidays and a bonus day off for your birthday
- A culture of trust, empowerment and autonomy over your work
- Part of a vibrant, forward- thinking team with the support of friendly, approachable partners who encourage and support your career development
- Hybrid working with the option of working from one of our Midlands offices, Birmingham, Nottingham, Leicester, Lincoln, Stratford
The role
In this role, we will train you up to manage your own caseload. It’s varied and busy and there is good opportunity to get involved in client liaison.
You’ll need to enjoy telephone work and juggling a busy day! Previous collections experience preferred but not essential if you have an aptitude for customer service we’ll show you the rest!
What you’ll need
- a minimum of 6 months administration experience, ideally gained within a legal or professional services environment
- competency with IT systems to include Microsoft Word and Excel
- experience gained in the area of debt or asset recovery will be advantageous
- previous experience of running your own caseload and/or using a case management system is ideal, but not essential
- the ability to work well in a team and develop good working relationships with colleagues and others
- good communication skills with the confidence to liaise openly and clearly with colleagues and clients
- the ability to produce a high standard of work, sometimes under pressure, whilst maintaining accuracy and good attention to detail
- to be able to demonstrate flexibility, initiative and confidence in your own ability
The hours
We are committed to providing a service to our clients between the hours of 8 am to 8 pm on Monday to Thursday, 8 am to 6 pm on a Friday and 9 am to 1 pm on a Saturday. The role will normally involve working to shift patterns to accommodate these hours. This typically involves working one 11.30 am – 8 pm shift per week and no more than 2 Saturdays per month.
A typical shift pattern is
- Mondays to Thursdays: 8 am - 4.30 pm OR 9 am - 5:30 pm (one day to be worked 11.30 am - 8 pm)
- Fridays: 8 am - 4 pm OR 9 am -5 pm
- Saturdays (no more than 2 per month) 9 am – 1 pm
Where possible, we will consider candidates looking for part-time opportunities.
How we work
We embrace agile working and offer a blended approach to where and how we work. We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.
We have hubs in Birmingham, Bristol, Leicester, Lincoln, London, Milton Keynes, Nottingham, Solihull, Stratford-upon-Avon and Sheffield. This role can be a blend of home and office based work with travel as required into any of our Midlands hubs.
