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Siemens Process Systems Engineering (SPSE), part of Siemens Digital Industries, is the leading provider of Advanced Process Modelling software, services, and solutions to the process industries. We help our customers to develop and operate sustainable processes by applying digital twins based on our gPROMS platform technology. This enables them to explore the process decision space rapidly, reduce uncertainty and risk and make better, faster, and safer design and operating decisions through deeper understanding of their processes.
Currently employing about 280+ employees worldwide, SPSE has a well-established reputation for thought leadership and technology innovation, achieved through substantial R&D spanning more than two decades. Following its recent acquisition by Siemens, the company is now embarking on a major further expansion of its products and related business development activities.
About the role
- As this role is internal facing, we are looking for someone with a high level of customer service
- Excellent knowledge of endpoint devices, Windows, Linux, macOS and IOS
- A passion for technology and automation
- The ability to work to tight deadlines, build relationships and work with users in a professional, confident, and friendly manner
- Open to learning new ways of working and integrate with an established multi-discipline team
Area of responsibility
- Become the internal face of IT within the company
- Provide first and second line support to company end-users (both form technical, non-technical, and at all levels of the business)
- Providing internal support for office hardware including data centers, servers, PCs and mobile devices, and ensuring compliance with company policies
- Set up of internal user environments
- Ensure the smooth deployment of new hardware & software
- Support the data centre environment with patches, VM replication and new VM's as required
- Support issues both inside and outside of core working hours, including remote workers
- Create and maintain all operational documentation, processes, and procedures
- Integrate with larger teams to ensure that IT policies are adhered to and escalate issues where needed
- General day to day administration tasks including IT procurement, proactive maintenance and monitoring of backup and security systems, deployment of updates and auditing systems
- Continuously improving and keeping up with the IT business needs of the organisation
- Testing and configuring new hardware and software technologies
- Management of video conferencing and telecommunications technologies
Your qualifications
- Experience with end user support
- Experience with VMware Virtualisation
- Experience to Windows Server 2012R2+
- Experience with Active Directory/LDAP
- Networking and troubleshooting experience
- Office 365
- Firewall & Router knowledge
- Diagnostic skills
- Cyber Security
- Backup & DR
- san & nas
- Layer 2 & 3 switches
- voip
Why us?
Working at Siemens means great work life balance and flexibility – whether that is full time in the office, hybrid or fully remote. We are always challenging ourselves to build a better future. We look for the most innovative and diverse Digital Minds to develop tomorrow’s reality and provide all the comfort and benefits employees need to achieve those goals.
Siemens Industry Software is an equal opportunities employer and does not discriminate unlawfully on the grounds of age, disability, gender assignment, marriage, and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or trade union membership.
