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As a member of Electricity Industry Operations, you will be part of a close-knit team that is responsible for ensuring all of our customers are accurately billed; on time, every time, and their supply is up-to-date in accordance with industry guidelines.
You will be working with Industry processes and will need to be adept at problem solving and building relationships. The role is an opportunity for the someone to challenge themselves and develop skills in the UK energy Industry.
How will I spend my time in this role?
- Ensure industry flows and processes are completed in accordance with set KPI's;
- Ensure customer are billed accurately;
- Support the Industry Operations Team in achieving collaborative goals to improve KPI's;
- Develop electricity processes to support business and team growth;
- Build and maintain effective relationships with internal teams and external; stakeholders to encourage wok is always completed within SLA's;
- Problem solving to follow queries through to completion.
What skills/experience do I need to be considered?
- You should have experience working in an office environment;
- Worked with computers and can demonstrate a strong level of computer literacy;
- Working as part of a team to delivery against targets and deliver High Levels of Customer Service;
- Work experience in similar position previously with transferable skill;
- Acute eye for detail ensuring all work is performed with the highest levels of accuracy and all required forms of due diligence are upheld.
Who are we?
The future of energy is digitised, decarbonised and localised. At Smartest Energy, we need revolutionary thinkers to help our customers make the most of this new landscape, thinking differently to find smart solutions to complex problems.
Formed in 2001, we’re an agile business driven by entrepreneurial thinking. As a subsidiary of the Marubeni Corporation, we also have strong investment and infrastructure behind us. We have three offices in the UK, one in the US and another in Australia. Further expansion is planned for 2023 and beyond which means global career opportunities for you, with plenty of potential to explore new markets.
Flexibility is vital to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, remotely or a mix of remote/office. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.
When you join our Team, you will have the opportunity to contribute and make an impact every single day.
What else do we offer?
- The opportunity to work from anywhere in the world for up to 30 days a year;
- A genuine commitment to smarter working – we recognise your work/life balance matters;
- Paid time off to volunteer in your community;
- Excellent benefits package including private medical insurance/dental cover and non-contributory pension from month three;
Diversity
Celebrating our inclusive and diverse culture is core to what we do. We value everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive we need diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate. We view diversity as one of the key enablers that helps our business to grow.
