Description of the Business Line or Department

GBSU is composed of talented professionals who every day translate ideas into action by combining the strength of our expertise in IT with a deep understanding of investment banking. Every day our teams are ensuring that we deliver the service our businesses need to compete and serve Société Générale's clients. Our objective is to deliver great production services in a well-controlled and cost-effective way, and to deliver competitive application systems that allow GBIS to grow its business in existing and new markets, launch new products and take advantage of new opportunities when they arise.

The Execution services Tribe in London provides full management of the trading platform, algorithmic trading and middle office applications used by Société Générale. The business supported is a full Cash Equities trading platform including Program, Care and DMA/DSA trading, and a full Listed Derivatives trading platform. This is a business requiring a strong technological platform to support the aims of growing both organically and through the introduction of new products.

The platform currently consists of in-house developed applications and components built around the vendor built Fidessa platform & Itiviti offerings.

Summary of the key purposes of the role

As a Support Analyst in a dynamic environment, you will be part of the global technical support team covering areas including:

Supporting the front-office and middle-office users of the Investment Banking Division on the Cash Equity and Derivatives businesses.
Working closely with both the front office users, technical teams and vendors you will gain exposure/knowledge around the trading environment while building on your existing technical skills.
Using analytical and communication skills to investigate and resolve Production incidents.
Communicating key messages (incident alerts, resolutions and summaries) with stakeholders (front office, management).
With a good understanding of the business supported by XAE, innovate to improve the team’s way of working and enhance the end user experience.

Summary of responsibilities

Level 1 and 2 support on dedicated applications.
Pro-active monitoring of Production systems.
Follow up on end-user requests.
Escalate the incidents to the appropriate development team when required. Liaise with relevant IT teams regarding new functional and technical enhancements.
Ensure the continuity of the business by building and maintaining a strong relationship with the local helpdesk-support team, the infrastructure teams, the regional production (APAC, AMER, India), as well as the project team.
Strong written and verbal communication required with the end users.
Follow the guidelines inherent to your support activities (call management/logging, incident management, problem management, Change management)
Ensure regular follow-up with global activity through dedicated meetings if applicable
Release management – communication, deployment and post-release testing of application releases.
Ensure all documentation is created, maintained and shared with relevant teams.
Provide high level of service, quality, and communication by industrialising / streamlining processes.
Identify areas for improvement and lead/propose transformation of existing processes both for the business and our production services activities.
Take part to transversal initiatives across our UK teams.

Profile Required

Competencies

Good Communication Skills, speaking as well as in writing
Strong Analytical skills
“Problem solving” mindset and solution-enabler capacities
Ability to make decisions and work Under Pressure
Taking initiatives and good teamwork, service-minded approach, aim to achieve highest level of user experience
Ability to prioritise and influence
Proactive, be able to work with users and solve their problems quickly under stressful situations, support the users in every encountered problem and take ownership of the end user issue.
Familiar with SQL queries

Technical Experience:

Operating Systems - Windows/Linux skills
SQL, Java, Python would be beneficial

Languages:

English: fluent.
French is a plus

Education:

University graduate level, with an exposure to Finance.
Ideally have a functional knowledge in finance, global markets and syndication.

Why join us

People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like “hard work” and “dedication” together with “community” and “respect” has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different.

Business Insight

If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Société Générale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender reassignment.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Trainee Production Support Analyst