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Sojern is seeking a Client Success Associate (French Speaking) to support Enterprise travel clients in the fast-paced, online advertising environment.
As a Client Success Associate, you will play a critical customer facing role, coordinating and executing the onboarding of large Enterprise clients, with a primary focus on our expanding French market. You will partner with Senior Client Success managers to maintain and strengthen our relationships with these clients, developing the key skills required to successfully handle your own book of business.
What you will do
- Coordinating pre-sale activities including working closely with Senior Customer Success Manager and the Sales team during the RFP process to ensure accounts are set up for success.
- Lead the day-to-day, post sales relationship with a portfolio of digital advertising clients
- Take ownership of your book of business to drive relationships with your clients leading to renewals and upsells, ensuring campaign success and client satisfaction
- Grow revenue through pitching new products and channels
- Coordinate with AdOps, analyse campaign performance and provide recommendations to ensure client satisfaction
- Meet client KPIs, goals and objectives
- Lead post-campaign analysis and review
- Coordinate billing for clients on a monthly basis
- Present campaign results and insights, as well as Business Reviews to clients on a regular basis
What you bring to the table
- 1+ years overall experience in digital and advertising.
- Understanding of the digital marketing landscape, with travel industry experience a bonus.
- A track record of taking initiative to collaborate with internal stakeholders and achieve client satisfaction.
- Ability to handle multiple projects & clients on any given day
- Great time management and organisational skills
- Adaptability for working across a multicultural client base in European timezones
- Proficiency in standard business and sales software, including G Suite and Microsoft Office products.
- Experience working with a DSP (Xandr, DV360, The Trade Desk) and/or Social Media platforms a plus.
- Business level proficiency in French, other European languages a plus
What we have for you
- Flexi-Fridays: No internal meetings and shut down at Noon every Friday
- Flexibility: Remote and hybrid work options, so our team can enjoy flexibility and do their best work regardless of location
- Equity: Stock options are offered to every employee
- Tech: Monthly cell phone & wifi stipend provided, in addition to laptop and tech equipment for your home office
- Paid Parental Leave: 16 weeks pay for birthing parents and 12 weeks pay for non-birthing parents, beginning the day of joining until the child's first birthday. Where a local country has more liberal leave protocol, we happily comply! #embrace-inclusion
- Learning Opportunities: All employees have access to an annual L&D stipend, as well as ongoing training and support to help you grow while leading creative and challenging projects
- Sojern Gives Back: We regularly organize office volunteer programs with local charities and organizations, as well as provide 40 hours of paid time per year to volunteer
- Culture: Strong core business values, focus on teamwork, vibrant, social and fun environment
- Travel Perks: IATA membership and personal travel “hotel stay” benefit
- Recognition: We use Bonusly to allow our team to recognize performance and teamwork #deliver-wow #win-as-a-team
- Wellbeing: We take a whole-person approach to your wellness with Spring Health mental health benefits, a Wellness Coach, and Employee Assistance Programs
About Sojern
At Sojern, we believe in the power of travel as a way to bring the world together. It is that passion that drives Sojern to build smart digital solutions that help travel marketers reach travelers efficiently, and increase long-term growth, customer loyalty and profitability.
Our customers include hotels, attractions and tourism boards, and they use the power of machine learning, data science and real-time traveler data in Sojern’s products to build direct relationships with travelers across social, mobile and the web. Now, more than ever, our thousands of customers rely on Sojern to drive visits, bookings, and ticket sales by engaging with travelers as they plan their travel.
As a globally distributed company, we are headquartered in San Francisco with employees based in 14 countries and counting. Our team is passionate about travel and the core values that define our culture: Win as a Team, Embrace Inclusion, Be Genuine, Deliver Wow, and Center Around the Customer. Check out our Glassdoor reviews!
