Applications for this job are now closed
SSL is looking for a Junior Support Engineer to join our UK Audio Creation Products team. This is an excellent opportunity for someone who understands DAWs, plugins, desktop mixers, interfaces and outboard to grow their knowledge and develop in a fast-paced, world-leading organisation.
The ideal candidate will be a confident, flexible, and motivated individual with good communication skills who wants to become an expert in all things SSL. They take ownership of issues and see them through to resolution. They enjoy understanding problems, coming up with solutions and making customers happy.
Key duties
- Providing office-based technical and operational support to our ACP customer base and worldwide distributors and partners
- Investigating and resolving customer issues
- Beta-testing new hardware and software
- Developing internal and external support material
Requirements
Essential
- Experience using hardware audio products - mixing consoles, interfaces, outboard, controllers
- Experience using software audio products - DAWs, plugins
- An analytical approach, with an eye for detail and a passion for problem-solving
- Good written and verbal communication
- Good IT skills
Desirable
- An understanding of networking and AOIP
- Technical writing experience
- Previous experience in a technical support role
- Previous experience using SSL equipment
Application instructions
Please send your CV, salary expectations and covering letter to [email protected]. Your covering letter should highlight the extent to which your skills/experience meets the requirements of the role, and your motivation behind applying. To apply for this position, you must already have the right to work in the UK.
