Graduate Issuer Solutions Customer Success – September 2025 start

Job Description

S&P Global Market Intelligence

The Role: Graduate Issuer Solutions Customer Success – September 2025 start

The Location: London, United Kingdom

The Team: The Graduate will be part of the Issuer Solutions EMEA Customer Success team. Customer Success is a critical function within the organization as we are responsible for managing all non-commercial aspects of client relationships. Issuer Solutions comprises a unique set of workflow and data solutions to meet the needs of Investor Relation Corporate and Consultant clients. We work closely with the Client Advisors in providing high-level customer service to our clients. In addition, we collaborate closely with Client Success teams in other regions and with other departments including sales, product development and technical support.

The Impact: Customer Success is a key part of our organization as we play a central role in ensuring that each customer has an excellent experience working with our company and our products. 

What’s in it for you:

• You will become a subject matter expert in the investor relations industry while gaining and maintaining a thorough understanding of capital markets and institutional investor landscape.
• You will interact with senior members of management at public companies of all sizes and industries daily via email and phone.
• You will closely collaborate with business leaders and key internal stakeholders providing exposure to product management and development, sales and marketing, and a variety of other areas of the Issuer Solutions business.

Responsibilities:

• Providing outstanding first-level phone and email support for corporate clients 
• Maintaining strong customer relationships while supporting S&P Global’s software solutions, from tasks such as login assistance to higher severity projects and client queries
• Providing clients, both internal and external, with timely assistance whenever a question or issue is raised
• Troubleshooting virtually and assisting Client Advisors with internal, issue ticketing system and escalations
• Ownership of inbound client queries and additional responsibility for “how to” training and conducting basic product demonstrations
• Liaising with product teams regarding bugs and forthcoming enhancements, and soliciting feedback from clients to ensure seamless support and ongoing innovation
• Collaborating with internal teams to deliver marketing pieces and updating knowledge base tools
• Utilize company CRM to track all client interactions

What We’re Looking For:

• Bachelor’s degree in Finance, Economics, Management, Business Administration, Marketing or relevant field completed by September 2025
• Experience in account management, client success, or other client-facing roles
• Capital markets/financial industry knowledge and interest
• Highly proficient in Microsoft Excel, Word and PowerPoint, and the motivation to learn new applications (experience with Microsoft Teams, Salesforce, Jira, or Pendo is a plus)
• Excellent written and verbal communication skills and an outstanding customer service orientation
• Strong organizational skills and ability to manage multiple tasks
• The ability to work well both independently and within a team
• The ability to work well within a fast-paced environment, handle high-pressure situations, and manage deadlines appropriately

Right to work requirements: this role is limited to persons with indefinite right to work in the UK.