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    4. Graduate Engineer Dorset 2023
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    Established in 2001, Squire Technologies Ltd has experienced rapid, year-on-year growth providing Carrier Grade Telecoms Products and Services to the Telecommunication Industry with deployments in more than 70 countries.

    Squire Technologies is based in Dorset which offers great lifestyle opportunities with good access to the Jurassic Coast, water sport facilities such as sailing and surfing, busy town centres and rural pursuits. It has great road and rail connections to London, Bristol, Bath, Plymouth and the Midlands.

    The Role

    Your role will be part of the Operations Team within a dynamic and busy international Telecommunications Company and will work alongside individuals who are highly experienced and experts in their field. This is a great opportunity for someone who wants to develop into Telecoms Installation, Support or Software Engineering Teams.

    Working hours are Monday to Friday, 9am to 5:30pm with 1 hour lunch break. Hybrid working available – 3 days office, 2 days home for those individuals that would value this flexibility. We would also consider fully remote employees after a period of initial training in the office on a full time basis.

    A total of 37.5 hours per week, 24 days holiday per year plus Bank holidays, and an extra day holiday for birthdays (when falling on a weekday).

    Our culture is very friendly and sociable, with events throughout the year including cinema evenings, summer BBQ (with virtual games championship), Christmas festivities and curry nights!

    Main Duties

    • Troubleshooting/Solving technical problems and investigating escalated issues.
    • Reviewing/Resolving support cases.
    • Deployment of specialised troubleshooting solutions to help ensure the intricacies of a challenging issue is captured. This may include, but is not limited to, software patching, diagnostic testing, and the use of remote-control tools used to access the user’s machine for the purpose of troubleshooting and finding a solution to the problem.
    • Internal and Customer support documentation.
    • Assisting Senior Engineers with associated support tasks.
    • Provide Front Desk support when required.

    Ideal Candidate

    • High levels of energy, coupled with an enthusiastic, motivated, and positive approach to technology.
    • Will be team orientated as well as open to learning and sharing knowledge.
    • Will be pro-active and conscientious with excellent organisational and time management skills.
    • Knowledge of networking components, SQL, VoIP, Linux operating systems and basic computer hardware components.
    • Excellent written/verbal communication skills, with English as a primary language.
    • The ability to handle the conflicting priorities within a busy customer focused environment.

    Desirables

    • Experience and/or knowledge in telecoms with an understanding of SIP, SS7 (ISUP+SCCP), SMS.
    • Experience and/or knowledge with Scripting languages i.e. Python, Bash.

    We Offer

    • Training
    • Regular team building activities/ team outings / social activities
    • Employee specific personal development plan
    • Regular review of performance and pay
    • Career growth opportunities