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Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.
Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.
What you'll do
Here's the exciting bit…a day includes
Develop insight from multiple data sources to provide a 360-degree view that drives decision making within multiple business areas including customer understanding, product ranging, pricing, promotions, ecommerce and marketing.
A typical week in this role includes:
- Using SQL to interrogate our sales and customer databases and extract meaningful information for Superdrug and our key suppliers.
- Combine multiple data sources into actionable insight for the Superdrug business and present back to decision makers to ensure understanding and appropriate action is taken.
- Help to democratise data out to the rest of the business through tools such as Tableau to ensure decision making is insight led.
- Support the commercial teams with range reviews, price and promotional analysis by enabling them to understand Category, Brand and SKU level performance based on customer and sales metrics.
- Support Marketing and CRM team with analysis of multichannel activity, sharing results and making recommendations to drive planning of future campaigns.
- Develop geographical insight and provide to retail teams as appropriate to drive business growth.
- Work directly with external stakeholders including major household brands in Beauty and FMCG by providing Insight into their brands’ performance at Superdrug and identify opportunities for growth.
- Create and analyse the results from customer surveys to gain deeper understanding of customer behaviour
Stakeholders include
- Internal – Buying, Merchandising, Marketing, CRM, E-Commerce, Store Teams, Commercial Finance
- External – Suppliers (Multinational FMCG companies) and Research and Data Agencies
This job is a good fit for you if
- You enjoy making a difference and creating change
- You have a curious nature and can identify patterns and trends within data
- You can develop stories through data and identify opportunities
- You can present ideas with confidence
- You can pick things up quickly and are keen to develop skills across several insight platforms and tools
- You enjoy working in a collaborative team and can share ideas with confidence
- You have an interest in Retail and/or Health & Beauty
- You can work at a fast pace, in an everchanging environment
What you’ll need
- Degree level education in a numerate, business focused or technical subject. i.e. Mathematics, Statistics, Finance, Business, Economics, IT Programming; or equivalent experience
- Excellent communication skills (both written and spoken)
- Enthusiastic personality
- Microsoft Excel experience
Desirable
- SQL experience
- Retail or customer service experience (office or shop floor based)
- R/Python/SAS/SPSS programming experience
- Tableau or other data visualisation tool experience
Here's what's in it for you
- 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
- Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK.
- We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
- 2 staff discount codes for yourself and a family member or friend
- 30% discount on Superdrug Own Brand Products both in store and online
- Currently we are working from home in line with government guidelines When we are able you will be working in a stylish, modern and collaborative office close to East Croydon Station
- Company pension matching and bonus
- Unrivalled Learning and Development programmes
- Come and be part of something special.
