Junior Systems Analyst Cheltenham 2023

Our Technology department support the global business by providing the right systems and technology infrastructure to enable our people to do their jobs.

This role is focused on supporting and developing third party applications used by several areas across the business including merchandising, finance, logistics, wholesale, retail and E-Commerce, which allow us to record sales and stock movements, replenish stores with new stock, optimize prices and many other key activities. We run two key systems merchandising and merchandising planning systems, which are highly integrated and deliver a seamless solution to the Merchandising teams.

Working within the Value Chain portfolio Systems team, your role will be vital in ensuring that the systems are up to date, operationally fit for purpose and fully support the business objectives and strategy. You will manage incidents, identify and implement fixes, conduct system health checks and carry out regular maintenance to ensure optimum performance.

You Will

• Provide key BAU systems support to the Value Chain portfolio team and where necessary assisting and support key project activities.
• Diagnose and troubleshoot system issues, then communicate progress and resolutions.
• Use data extraction and analysis to aid issue resolution or information demands.
• Administer the incident and problem management processes with third party suppliers and internal teams.
• Agree timescales and priorities for system fixes and improvements.
• Manage all relevant system administration and configuration.
• Document technology processes including how to guides, troubleshooting, and common processes.
• Perform daily maintenance and health checks to ensure successful completion of scheduled tasks and integration processes.
• Ensure that the flow of data between systems is functioning correctly and where appropriate work to resolve problems with a focus on minimising repeat issues
• Work effectively with stakeholders across the business, predominantly in Merchandising, Logistics, Wholesale, Finance, ECommerce and technology.

You Are

• Experienced in supporting and administering technology systems.
• Ideally equipped with a background working in the retail sector with retail Merchandising technology applications such as Mercatus though this is not essential. We will consider strong IT systems support professionals without the Merchandising experience, or people with a Merchandising background and technology capability who lack systems support experience.
• Used to dealing with internal end users together with third party support providers to ensure issues are dealt with efficiently and within agreed service level agreements.
• Able to demonstrate strong technology skills and knowledge, ideally including MS SQL and PL SQL, Excel and Access, Word, Power Point and MS Project, and an aptitude to become quickly familiar with new systems.
• Ideally able to troubleshoot SFTP, CSV, XML and other file types.
• An excellent organiser who is detail orientated, with a strong work ethic and a great team player.
• Flexible, self-motivated, proactive and results oriented
• Able to work in a fast paced environment and able to cope with multiple tasks, maintaining high level of accuracy at all times.
• Able to investigate and resolve problems.
• Able to estimate, plan, prioritise and schedule tasks and review progress.
• Strong analytical and problem-solving skills, able to own incidents through to resolution.
• An excellent verbal and written communication skills and experience in senior stakeholder engagement.
• Ideal candidate from IT helpdesk background like 1 st line support would be beneficial for this role
• Able support with quarterly releases for system improvements, new functions, defects etc

Working for Superdry has never been so rewarding

• 25 days annual leave, plus bank holidays, we also offer a holiday buying scheme
• An additional day off to celebrate your Birthday
• Family is massively important to us, so we have a broad range of family-friendly working policies in place, including enhanced maternity, paternity, and adoption leave
• Company Pension scheme
• All employees are covered by our Life Assurance policy whilst working at Superdry. We feel it’s important to offer protection for your family and loved ones in such a situation and to support this we offer life assurance cover which pays a lump sum equivalent either twice or four times your annual salary
• A big staff discount – naturally. Because we know that you love to wear Superdry, you’ll benefit from a 50% discount in store and online
• Our Head Office is home to our very own store for staff only where you can treat yourself to heavily discounted sample stock
• A health cash plan is open to all employees.
• Flexible working and core working hours between 10am – 4pm to help you achieve that all-important work-life balance
• Access to onsite parking and as part of our sustainable development goals, we have a selection of electrical car parking points freely available to staff.
• A range of learning and development materials to help you in your career and grow with us
• We like to give back, so we allow our employees time off for volunteering work
• A global employee assistance plan in place that you can access anytime you want - it’s free and confidential
• You’ll also have access to a Cycle To Work Scheme and an excellent Car contract hire/purchase scheme
• A range of local discounts with businesses across Gloucestershire

At Superdry, everyone has a voice and we want to hear it. We create environments where individuality can flourish and is celebrated as part of who we are as a brand. We’re incredibly proud that over 90% of our people feel strongly that they can be themselves at work.

We want to meet people with varied backgrounds because we understand that diversity of thought encourages new ideas to thrive, fuelling creativity and enabling us to do better work. We want to build a team which represents a variety of backgrounds, styles, perspectives, and skills; we hire people based on their merit and potential.

We also welcome conversations about flexible working for all roles at Superdry and will always accommodate it where possible.

Please also have a look at our career website. Here you can find information about the Growing Futures Programme, a scheme that supports applicants from ethnic minority backgrounds to apply for roles at our HO in Cheltenham.

Who we are

Superdry is a British, founder-led brand with a truly global presence. We’ve been proudly creating world-class product for almost two decades, offering genuine choice to our customers with our curated style collections.

Our mission is to be the No. 1 sustainable style destination, delivering product that is authentic with unmatched quality and true integrity, much like our people.

We are on an ambitious, style-obsessed journey and need talented people to join us on the adventure. Are you ready for everything?

Please note that some jobs may be closed earlier than the published closing date if we get a high volume of applications. We therefore advise that you complete your application at your earliest opportunity to avoid disappointment.