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iptiQ is a risk tech start-up within Swiss Re Group. Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime.
iptiQ provides digital, bespoke and transparent L&H and P&C protection products in a B2B2C manner. Founded in 2014, we're transforming the way consumers buy insurance with a unique digital insurance engine which incorporates the latest technology with world-class underwriting capabilities. We build strong partnerships to sell insurance via trusted brands.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. iptiQ embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work.
About the role
We have an exciting opportunity for an enthusiastic and motivated individual to join our company as a behavioural science & research intern for a 10-week paid Summer Internship.
iptiQ is the primary insurance division of Swiss Re, the world's leading reinsurer. In iptiQ we work with partners brands to offer insurance to customers around the world. Established 8 years ago, iptiQ is experiencing strong growth, driven by a vision to radically improve the way insurance works – by making it easier to deal with and more rewarding.
Within iptiQ, the Behavioural Insight Group, is a small team of 3 behavioural scientists based in London, serving the different iptiQ partners around the world (US, EMEA and APAC) with responsibility for Customer Experience (CX), Behavioural Science and Customer Insight. This is the team you would be joining.
What you'll do
Your main role is to support our lead researcher and help the team in conducting research for our partners, across a whole variety of methods: qual interviews, call listening, quantitative research (e.g. surveys) and in-field testing (e.g. a/b testing)
Day to day tasks will involve
- Writing surveys
- Interviewing customers, sales agents, and other stakeholders
- Knowledge management of insights and research reports
- Using behavioural science to help design interventions & digital experiences
The common theme to everything you do will be understanding customers through the lens of Behavioural Science and Customer Insight.
About you
- You're a motivated self-starter who is willing to independently carry out research tasks
- You're a great team player and are good with people; you can work effectively in a cross-functional team where you create buy-in from a whole variety of colleagues, showing them the value of research.
- You're passionate about the opportunities that lie at intersection between research and behavioural science
- You are in the process of completing, or have completed a post graduate qualification in social sciences, e.g., Masters in Behavioural Science, Research Methods, Psychology, etc with hands on experience in designing and carrying out research studies
- (optional) Experience in design thinking and user experience design
To apply
Please send us your updated CV
Please also send us a covering letter where you tackle this challenge: How should iptiQ assess the customer need and appetite for purchasing life insurance via a wealth management and investment platform (e.g. an app)
Please explain the research approach you would take to answer this question, outlining which research methods you think are most suitable
Please lay out any theories from behavioural science that you think are relevant
Length of your response: 500-1000 word
Swiss Re is committed to equality and making the best use of the talents and diversity of all our employees. We oppose all forms of unlawful or unfair discrimination. We are committed to fair and equal treatment, free from discrimination and harassment of any kind. We provide equal opportunity for all individuals regardless of age, race, ethnicity, nationality, gender, including gender identity and expression, sexual orientation, disability, marital or civil partnership status, maternity, paternity and adoption leave as well as any other class protected by law.
