Forge Holiday Group are seeking their newest Credit Controller to join our business-critical Finance function at our Chester head office.

We are seeking those keen to utilise their diligence, tenacity, and communication skills to contribute to the company’s financial performance through the efficient collection of outstanding debts across the Group.

What we offer

In return, we can ensure you join a vibrant, inclusive work culture and make the most of fantastic career progression opportunities alongside some impressive company benefits!

  • Paying a salary up to £27,000 per annum / 37.5 hours per week / Monday-Friday, 9am-5.30pm
  • Plus access to our annual STIP (annual company-wide bonus) scheme, up to 10% of your salary
  • 33 days annual leave including bank holidays
  • Plus an additional day off for your Birthday
  • Plus an additional two volunteering days per year
  • A flexible hybrid-working policy, with a min two days a week from our Chester head office
  • An enhanced maternity and paternity policy
  • Inclusive and supportive work environment
  • Employee discounts and benefits with your wellbeing at the centre
  • Opportunities for career progression, personal development and opportunities to be recognised
  • Comprehensive training and development programs to set you up for success
  • Study support for additional qualifications, courses and accreditations
  • Numerous dedicated wellbeing initiatives and access to 24/7 mental health support
  • On-site gym at our Chester HQ
  • Regular social events including weekly Breakfast Club

Our newest Credit Controller will be someone with the ability to work well under pressure, hold previous telephony and collection experience and a proven ability of rectifying issues quickly and effectively.

You will be responsible for chasing outstanding debt via telephone, email and letter alongside monitoring the central credit control inbox and responding to call back requests and resolving general customer queries.

Further responsibilities will see you aid the Credit Control Manager as and when required.

This is the perfect opportunity for those with a history of working within a Finance or Accounts team to take their next career step within an industry leader, grow their skills working alongside a team of passionate experts as well as delivering a successful credit control process as part of a crucial function.

Your responsibilities

Reporting into the Credit Control Manager, our newest Credit Controller will become a key player within our Credit Control team, responsible for:

  • Contacting debtors by telephone and email (or sometimes post) to collect outstanding sums of money. This will include recording and updating the Credit Control system.
  • Answering incoming telephone calls, resolving queries and taking payments.
  • Responding to debtor queries via email.
  • Assisting the Credit Control Manager with any ad hoc tasks as required.
  • General administration duties as required.

Skills and qualifications

We are looking for those who can share in our company goals, values and ethos, who can grow alongside us and whose skills can aid our ongoing success!

By Being One Team, Owning it, Communicating Honestly and showcasing a devotion to Learning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike.

First and foremost we are interested in those who have the potential to hold these values, as for this position, we ask you to have the following key skills:

  • Ability to work under pressure.
  • Previous telephone experience.
  • Ability to prioritise and organise a varied workload.
  • Proven ability to identify and rectify issues.
  • Ability to work on their own and as part of a team.
  • Attention to detail.
  • Friendly approach to all members of the organisation
  • Experience working with Excel
  • Knowledge of and ability to adhere to GDPR and other relevant guidelines

Although standouts will also have

  • Telephone Collections Experience
  • Experience of dealing with high volume Credit Control (business to individual preferred).
  • Production of reports
  • Other elements of finance administration
  • Experience working within a Finance/Accounts Department
  • A desire for personal improvement.
  • A knowledge of good cyber security practice.

If you are actively seeking your next career challenge, keen to join a diverse, exciting team, or want to grow your career within an industry leader, we welcome you to get in touch or apply!

The Forge Holiday Group

The Forge Holiday Group encompasses Sykes Holiday Cottages, Forest Holidays, UKcaravans4hire and Bachcare in New Zealand and unites us under four company values, which are the foundations of every aspect of our business and remain at the heart of everything we do. By Being One Team, Owning it, Communicating Honestly and showcasing a devotion to Learning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike.