At System C, we create software that helps drive 21st century health and social care in the UK. Using leading-edge technology and data, our systems are trusted by hundreds of health and social care organisations, our work impacts millions of lives every day. What we do matters.
What will I be doing?
Our Service Desk team directly supports our customers with the product suite we provide and are responsible for analysing, triaging and where possible resolving issues they face.
Service Desk Analysts utilise a unique blend of technical and customer facing abilities and we will focus on building both skillsets in the successful candidates. In this role, internally known as an Associate Service Desk Analyst, you will be placed on a structured 2-year training programme that includes:
- Developing soft skills.
- Expanding your technical ability.
- Teaching you the intricacies of our various products.
What are we looking for?
To be considered for this position you’ll need to:
- Demonstrate good communication skills.
- Have a keen technical/IT-related interest.
- Display a willingness to learn and develop.
- Be a great team player.
Please be aware that this roe will involve being on a rota that will include some early and some late shifts.
About us
At System C, we prioritise transparency in our job requirements and selection criteria, ensuring they are based solely on the essentials needed for effective job performance. We consciously avoid assumptions that could skew our perception of a candidate’s suitability for hire.
Our recruitment practices are designed to ensure that no applicant is unfairly disadvantaged by procedures or requirements that disproportionately affect protected groups without being essential for the job.
For every position, we develop a detailed job description and person specification. This approach maintains our focus on the true demands of the role and the skills, experience, and qualifications necessary. During interviews, we involve multiple interviewers where possible to further mitigate unintentional bias, thereby promoting a fair and equitable hiring process.
