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A Junior Account Manager is member of the ITG Print Management business, carrying responsibility for customer service delivery, operational excellence and sales growth.
You will be responsible for all aspects of the management, development and delivery of the customers POS communications - from customer relationship development and strategic development, through to briefing and execution.
The role will encompass the day-to-day management of the customers’ business, the development of the customer relationships and liaison with internal departments and approved ITG suppliers.
Key Responsibilities
Provide Excellent Customer Service
Build and maintain strong relationships with key decision makers in the customer organisation, identify their needs, maintain and develop the ITG business and ensure quality delivery of service and products in order to provide excellent customer service.
- Ensure all processes and systems best practices are always professionally adhered to and maintained up to date, agreed with the customer and communicated to all relevant customer and ITG staff;
- Take and manage accurate information from the customer, formulating full production briefs, producing detailed print specifications to suppliers
- Manage requests for quotations by progressing in a responsive manor inline with agreed KPIs, advising customer on economic formats/specs within their quotations by working with suppliers to derive cost effective and fit for print projects
- Maintain detailed job history via the use of the ITG procurement and management information systems
- Manage daily WIP & status reports to agreed schedules on a job by job basis to ensure on-time delivery
- Ensure all relevant parties are briefed and informed of project progress and forecasting of future project requirements
- Ensure meeting notes are produced with actions from client meetings for circulation to relevant parties
- Ensure all 3rd party suppliers are briefed accurately and their workflow and performance is tracked against agreed objectives
- Ensure projects are completed & despatched to pre-agreed schedules, right first time every time
- Support the production of tailored reports to monitor both ITG and customer performance.
- Requirement to attend client meetings or supplier pack checks as and when needed.
Requirements
Just have a look below, if this sounds like you it’s definitely worth putting yourself forward:
- Experience in an Account management environment.
- Committed, resilient and prepared to work extra hours as required
- Service minded, proven customer management skills
- Experience of working in an environment where priorities are constantly changing can manage change, and keep a clear perspective of end goals
- Team worker, with positive outlook who can inspire and motivates peers
- Focus on project management, timely delivery and achievement of Key Performance Indicators
- Must be computer literate, particularly in Excel and appreciate the advantages of technology
- Must be numerate
- Full driving licence
Benefits
On top of a competitive salary, you can expect a whole load of perks:
- 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.
- Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
- Pension Scheme – helping you save towards your retirement home in the sun!
- Corporate Medical Cash Plan – claim back the cost of your medical treatments.
- Smart Working Options – spend up to 40% of your working week from home.
- So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
- Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
- Cycle to Work Scheme – save on the cost of biking to work.
- Monthly Employee Awards - Employee of the Month programme with £250 bonus
- Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
- Referral scheme – know the perfect person to join the team? You could bag £1,000 for a putting a good word in.
- Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
- Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.
We value diversity
We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.
We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.
At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.
ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together
What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.
