Network Optimisation Analyst Sunbury-on-Thames 2023

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

What is the purpose of the role?

To work in conjunction with the area’s System Optimisation Engineer to manage access to the clean water hydraulic system. You will contribute to developing and implementing a sustainable longer-term strategy to run a calm system within regulatory requirements with high area reporting availability.

Your main role is to support and provide information to the Engineer, Leakage team and to other internal stakeholders. You will also be required to provide support during unplanned emergency events.

What will you be doing?

• Monitor, investigate and resolve pressure issues, complaints and escalations as highlighted either directly by the customer or by alarming Critical Pressure Points, understanding areas and developing solutions to individual problems.
• Manage the District Metered Area (DMA) and District Meter (DM) availability issues. Explain variations against target, including action plans to maintain and improve position.
• Support the System Optimisation Engineer in facilitating engineering and customer led projects.
• Support the System Optimisation Engineer in the management of unplanned emergency events with a view to mitigating against adverse effects to the customer, Supply Interruptions, water quality, brand image and levels of compensation paid to the customer due to disruption via the Customer Guarantee Scheme (CGS).
• Support the Engineer and Risk Analysts in the timely completion of risk assessments required for the work impacting the clean water network, for example the repair of leaks, the operation of assets on the network, installation/replacement of fire hydrants and other rechargeable work.
• Co-ordinate logging of pressure managed areas and managing of information.
• Ensure all network operations follow current signed off Asset Management Procedures and that the Risk Assessment process is properly implemented and monitored in a timely fashion.
• Assist with analysis of long-term network issues such as loss of pressure, low flows, area integrity, network resilience.
• Support with formulating wider strategies for managing pressures, flows, reservoir levels and pumping regimes in conjunction with the water control centre and highlighting instances of non compliance.
• Evaluate and analyse operational information, understanding data integrity difficulties, to resolve basic problems.

What should you bring to the role?

• The successful candidate will be degree educated graduate in a suitable discipline like Engineering.
• A working knowledge of GIS mapping software and hydraulic modelling is preferred, but not mandatory.
• Strong communication and leadership skills are required when negotiating or liaising with different stakeholders in this role.
• It is essential that the candidate possesses good analytical, problem solving, negotiating skills and extreme willingness to learn and work hard to drive their career within Thames Water.
• Full driving licence and own transport is desirable, though not compulsory.

What's in it for you?

The role is varied, giving you the opportunity to take responsibility and ownership, to think outside the box and to have thoughts and ideas used to create and improve processes. This is a great opportunity to contribute to making improvements - our team thrive on being challenged and ensuring that we deliver the best outcomes for our customers and our business.

We’re proud of the positive ways of working we’ve adopted during the pandemic, creating a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we’re moving to a hybrid approach with various options across working from home, office and our sites.

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Thames Water is a dynamic, rewarding, and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career, flexible working arrangements and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader employer.
Find out more about working at Thames Water

We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can’t consider any further applications, so please submit your application as soon as possible to avoid disappointment.