Project Support Officer Mansfield 2024

Are you a strong administrator? Do you like to help people feel connected? Can you use your communication techniques to help us deliver our objectives? If so, read on......

The role

• You will provide effective front line customer care and support. To deal directly with customer enquiries, giving help and advice as appropriate.
• You will undertake desktop research information for subsidence claims and reported surface hazards and forward this to the Principal Project Manager in order to determine liability of all new claims and incidents. Using your expertise and knowledge, you will set out, maintain and report progress on the teams’ project plans and programmes.
• To support the teams you will compile orders (i.e. fencing, services searches, investigation and treatment works) and correspondence on behalf of Project Team Members. You will liaise with contractors on behalf of the Project Team.
• Above all you’ll be self-motivated with excellent communications and engagement skills, with experience of managing customer and stakeholder expectations with the ability to remain calm to provide customer confidence and trust.
• You will gain valuable project support experience with a varied day, every day. Speaking with a range of people across the UK coalfield you will understand and learn the issues arising from historic coal mining operations.

We don’t expect candidates to meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

Responsibilities

• You will answer stakeholder queries regarding coal mining related issues which include answering the hazard line and logging incidents for subsequent investigation. You will undertake desktop research to determine at an early stage whether The Coal Authority may be responsible for any damage.
• You will draft and issue communication documents to stakeholders on behalf of the project management team. This includes the correct filing of these documents on the local project management system.
• Working collaboratively with other Coal Authority departments, you will provide administrative and technical support to the project management team in dealing with coal mining related issues from conception to project closure. This will include, raising orders and payments to contractors and stakeholders alike.
• The role needs you to actively promote the organisations equalities, diversity and inclusion ethos through messaging, products and events.

Schedule

• Application closing date: 21 January 2024
• Sifting date: 22/23 January 2024
• Interviews: 26/29 January 2024
• (If you are unavailable on these interview dates, please make us aware and we will look at alternative dates)

Security

Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.

About The Coal Authority

Our benefits:

• A market leading pension scheme - our employer contribution rate is around 27%
• A choice of working patterns; full-time, part-time, job-share
• Flexible working arrangements available
• Generous holiday allowance – 27.5 days annual leave, plus the ability to flex an extra 6 days in addition to 8 public holidays
• Adoption or shared parental leave of 26 weeks full pay (subject to qualifying criteria)
• Support with professional qualifications
• Payment of one annual professional subscription
• Free, confidential Employee Assistance Programme
• Diversity Network Groups
• Mental Health Allies
• Employee discounts available through Edenred
• Annual health check
• £15 per month towards wellbeing activities
• Civil Service Sports and Social club
• A values based recognition scheme
• On-site free parking, tea, coffee and soft drinks in the Mansfield office

Working with us

We offer different ways to work flexibly, and the following types of flexibility are usually possible: job share, flexible hours, working from home for part of the week and compressed hours. Please feel free to talk about what flexibility means to you at your interview.

With a genuine commitment to flexible working, we believe that work life balance is incredibly important.

Who we are

Here at the Coal Authority, we really are a great team to work with. We’re united in our passion and commitment to make a better future for people and the environment in mining areas.

We carry out a wide variety of essential services from responding to coal mining hazards, to keeping everyone and everything safe from mine water pollution.

We are excited about what our future holds. Our work is helping to develop a new sustainable source of renewable energy for the UK. By harnessing the energy from mine water heat, we hope to play a key role towards helping the UK to meet net-zero emissions by 2050.

We truly are a supportive organisation where we all live and breathe our values. We are inclusive, trusted and progressive in everything that we do.

Equality, Diversity and Inclusion

Here at TCA we don’t just accept difference – we celebrate it, support it, and thrive on it for the benefit of our colleagues, our customers and our communities. We are proud to be an inclusive employer. We are committed to developing a supportive, inclusive, caring and positive community. We encourage applications from people from different backgrounds, identities, cultures and beliefs. Diversity is vital to our success and innovation and is fundamental to our values of being trusted, inclusive and progressive.

As part of our commitment to increasing the diversity of our workforce, we provide a guaranteed interview to applicants who meet the minimum selection criteria who are disabled or from a minority ethnic community.