We are looking for a motivated and customer focused Junior Access Analyst to join our technology team. You'll support the Access team by playing a crucial role in managing our starters and leavers process as well as tracking assets and conducting audits. This is a great opportunity to begin your career in IT.
If you are highly motivated, with a passion for delivering outstanding service then this is the role for you!
This role will be based in our Swindon office.
The benefits
- Salary - up to £24,000.
- Bonus scheme - on target bonus - 7.5%
- Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
- Critical illness cover
- Income protection - 1 x salary
- Death in service - 4 x salary
- 27 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
- A range of other flexible benefits to include private medical insurance, dental insurance and much more.
Key accountabilities
- Conduct weekly desk & meeting room checks ensuring IT equipment is working as expected
- Accountable for stock levels of IT equipment and maintaining the Access database
- Creation of accounts for starters, leavers, movers
- Support the team with software & hardware audits
- Manage the leavers process to ensure that all IT equipment is returned
- Conduct new starters welcome calls supporting them to log on to the system and answer queries
- Follow the ticket best practice guide making sure tickets and requests are regularly updated
