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The Faculty of Humanities is one of three faculties in the University of Manchester and consists of four Schools that offer an unprecedented range of innovative programmes at undergraduate and postgraduate level.
The role
The Faculty is looking to appoint a full-time Admissions Assistant on a fixed term basis for 5 months. The overall purpose of the job is:
- To provide clerical and administrative support for key activities of admissions across the University including making standard decisions, updating applicant records and resolving errors on records as well as providing support on open days, visit days, interviews and confirmation and clearing activities.
- To deliver excellent service provision and support colleagues with continuous improvement, placing the student experience at the heart of what we do with support for a single PS team working flexibly across organisational boundaries.
About you
- Experience of working with administrative processes.
- Good oral and written communication skills with an ability to deal with a wide range of people.
- Flexible and responsive to customer needs and able to provide information and guidance, whilst maintaining confidentiality.
- Good organisational skills, and able to prioritise work in a busy environment and meet strict deadlines.
- Experience of working in a team environment with the ability to be flexible and provide support for colleagues.
- Good numeracy skills, attention to detail and the ability to identify and resolve issues effectively.
- Digital literacy, with a familiarity with standard IT packages.
- A commitment to the University’s core values and to the provision of the best possible support to our students, staff and customers.
The successful candidate should have relevant knowledge and experience as set out in the job description. Including administrative activities; experience of working in a team environment within a large organisation, with the ability to act as the first point of contact for admissions enquiries and provide information, advice and guidance on routine matters, knowing when to escalate to others as appropriate.
Furthermore, they must be prepared to undertake work outside regular office hours, including weekends on an occasional basis, as necessary. The University operates arrangements to recognise this working pattern and to ensure an appropriate balance between working and non-working time.
What you will get in return
- Fantastic market leading Pension scheme
- Excellent employee health and wellbeing services including an Employee Assistance Programme
- Exceptional starting annual leave entitlement, plus bank holidays
- Additional paid closure over the Christmas period
- Local and national discounts at a range of major retailers
As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.
