This role is an exciting opportunity for recent graduates to develop their career in higher education, working within the small and dynamic Teaching Excellence team within Teaching and Learning Delivery (Student and Academic Services).
The role
The post holder will provide clerical and administrative support for key activities in Teaching and Learning, including support for programmes and events organised for the University’s Institute of Teaching and Learning. You will be a first point of contact with our stakeholders, providing information and guidance on routine matters, and escalating queries to others as appropriate.
As well as delivering excellent customer service, the post holder will build working relationships with the opportunity to play an active role in relevant groups and actively participate in communities of practice for particular areas of activity in order to share ideas.
The University of Manchester values a diverse workforce and welcomes applications from all sections of the community.
Please note, under the new immigration rules this role is not eligible for sponsorship under the Skilled Worker route of the Points Based System. Candidates will need to be able to demonstrate their right to work in the UK in order to be eligible to take up the post.
About you
Essential knowledge, skills and experience:
- Must currently hold the role of “Graduate Intern” at The University of Manchester, or be employed in a similar Graduate Intern role at another Higher Education Institution, to be eligible to apply for this role.
- Experience of working with administrative processes.
- Good oral and written communication skills with an ability to deal with a wide range of people.
- Flexible and responsive to customer needs and able to provide information and guidance, whilst maintaining confidentiality.
- Good organisational skills, and able to prioritise work in a busy environment.
- Experience of working in a team environment with the ability to be flexible and provide support for colleagues.
- Good numeracy skills, attention to detail, and the ability to identify and resolve issues effectively.
- Digital literacy, with a familiarity with standard IT packages.
- A commitment to the University’s core values and to the provision of the best possible support to our students, staff and customers.
What can you expect in return
The University will actively foster a culture of inclusion and diversity and will seek to achieve true equality of opportunity for all members of its community.
What you will get in return:
- Fantastic market leading Pension scheme
- Excellent employee health and wellbeing services including an Employee Assistance Programme
- Exceptional starting annual leave entitlement, plus bank holidays
- Additional paid closure over the Christmas period
- Local and national discounts at a range of major retailers
As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.