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Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users. GNE Global Moderation Global Business Analyst team supports the overall data and analysis needs for e-commerce moderation services, especially in terms of quality, accuracy and efficiency control. Our vision is to drive data-driven innovation and operational excellence in moderation services by harnessing advanced analytics, fostering cross-functional collaboration, and delivering actionable insights that elevate business performance globally.
Roles and responsibilities
- Support in overall data requirements of E-commerce Moderation; structure and design core index; build and maintain data dashboard; monitor core index data abnormalities.
- Collaborate with the DE, PM, RD, and Algo teams to improve data infrastructure, enabling moderation teams to identify problems and potential operational opportunities more efficiently and effectively.
- Co-operate with regional moderation leaders and cross-functional teams closely, to build up insights and provide data analysis & business review reports or any other reports as required.
Qualifications
Minimum qualifications
- Ability to pull/process/analyze appropriate data for specific tasks, and derive accurate conclusions/insights from data analysis.
- Ability to come up with appropriate storylines to convey the key messages in a concise & clear way, and adapt the storylines to different target audiences and report occasions
- Ability to define the best analytical methodology when presented with a problem, and deliver with little leadership hand-holding from defining methodology, conducting analysis and writing reports
- Ability to pick up domain knowledge in new areas quickly. Strong multitasking and time management skills.
Preferred qualifications
- Graduate degrees in science, mathematics, computer, digital marketing or survey-based research methods; proficient in Python and SQL to conduct statistical modeling or data analysis.
- Global business experience or analytical experience
- Familiar with the policy and moderation landscape.
- Be able to use both English and Mandarin as working languages in order to work with product and algo teams.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why join us?
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us
