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Within Tribal Education Services (ES), we provide market-leading solutions to the global education market. We strive to research, develop, and deliver the products, services and solutions required by governments and education institutions worldwide to support their primary goals of educating students, providing optimum learning experiences and ultimately delivering successful education outcomes.
Therefore, when you work for Tribal, you know you’re part of a much greater mission; to empower the world of education by offering first-class services that will directly support the educational needs of students across the globe.
The role
This role is part of the support and operations function and has the purpose of providing user support to our IT and Business applications relating to our solutions.
Some of your key responsibilities are to:
- Monitor our helpdesk software for new support requests.
- Progress each issue through to conclusion, liaising with colleagues to achieve appropriate solution.
- Investigate, process and document defects and escalate as appropriate.
- Be pro-active in highlighting potential escalation risks.
- Handle escalations, taking ownership of complicated issues and always keep customers updated of progress.
- Comply with the Company’s information and Security Requirements and all Company Business procedures, policies, and ISO standards.
- Investigate, document and present to the Head of Technical Operations process improvements that enhance the customer experience.
The Person
- Experience with support packages i.e., Salesforce, Freshdesk, MS Dynamics
- Experience of working with operational management systems
- Practical experience of SQL
- Technical research/analysis skills
- Excellent communication skills
- Attention to detail and highly accurate.
- Strong team player
- Ability to work under pressure and to multiple deadlines.
- Excellent organisational skills
What can Tribal offer me?
This is an unrivalled opportunity to join a team of driven, meticulous, and passionate professionals, who are challenging the status quo of products that are provided globally to institutions that specialise in education, training, and learning. Our software is world class, and we believe we give our teams the tools, environment, and training to be world class too.
Not only will have full access to learning resources to continue to up-skill whilst part of our team, but we offer competitive salaries, a flexible working environment, and a generous range of benefits.
To apply please complete our short application form attaching your most up-to-date CV.
