Technical Graduate Scheme Godalming 2023

Graduating in 2023 within a technical field? This may be the scheme for you. Come and join our market leading, private equity backed and rapidly growing SaaS business.

Unily is an award-winning employee experience platform designed for the world’s leading enterprises to connect, inform and engage globally diverse workforces with a meaningful digital experience. Unily was founded in 2005 and we have now partnered with private equity firm, CVC in order to achieve our goal of doubling in size by 2026 - in both our customers and our people.

About the role

Unily’s IT Graduate Scheme is here to help and ensure you develop and grow your career as an IT professional. In this brand new scheme, you will spend two years on rotation through various IT functions of our business, becoming an expert in our market-leading SaaS platform and developing a suite of transferable IT skills to accelerate your existing skillset in becoming an IT professional.

From your first day, you will be a valued member of our team. You will learn on the job to gain valuable experience and insights into various IT functions, including:

• Global IT Support
• Infrastructure
• Technical Operations
• Quality Assurance
• Product Development
• Ui/ux

The scheme

Year 1: You will work with Unily application engineers and collaborate with other business functions to offer technical support to Unily customers, focusing on the highest possible Customer Service.

Year 2: Year 2 will initially consist of a handover process, on-boarding the next round of graduates. Once completed and having developed your product knowledge and soft skills, you will spend 9 months in various complimentary IT departments to further learn and enhance your skills.

Responsibilities

• Ensuring that a high standard of client service is maintained at all times throughout your rotation
• Meeting required SLA/KPI targets relating to your rotational placement
• Taking steps to learn and maintain your knowledge of the Unily product by achieving Level 200 certification
• Attending training workshops and training sessions to develop your technical and soft skills
• Support various systems across the business, including hardware, software & cloud-based solutions
• Log IT related queries via our service management system, ServiceNow
• Escalate issues accordingly following departmental and role specific processes and procedures
• Input into ad-hoc projects as and when required

Knowledge, skills and experience

• Graduated in 2022 OR on track to graduate in 2023 with at least a 2.1 degree in Computer Science, Information Technology or similar related field
• Problem solving skills, evidenced through University projects, group work, extra-curricular activities, placement year or internship.
• Demonstrable basic technical skills with knowledge of the Microsoft suite including O365, Active Directory and Azure
• Excellent verbal and written communication skills
• Passion and enthusiasm for technology

Nice to have

• Experience of the O365 suite of applications and tools
• Experience with Active Directory
• Experience with Microsoft Azure
• Experience with ServiceNow
• Some coding experience (we use C# and JavaScript)

Required attributes

• Collaboration
• Teamwork
• Problem solving skills
• Creative
• Able to think outside of the box
• Analytical
• Thirst for learning

Why work for Unily?

In addition to a generous base salary and discretionary company bonus, here are somethings we think you will love:

Our awesome team culture. We are focused on achieving results as a team and having fun whilst we do it. You won’t find a friendlier or more dedicated bunch of people.

Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert.

The flexibility that we offer. We don’t just mean working from home occasionally. We operate on a hybrid basis, and also recognise that life happens during the 9-5.30 and encourage a sustainable work/life balance.

Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen, ample parking and the option to bring your dog to work.

We offer a fantastic suite of benefits. Including 25 days holiday, Vitality life cover, Aviva pension, life assurance, income protection and so many more.

Our commitment to sustainability and giving back to the community. We offer 1 fully paid volunteering day per year and the option to lease an Electric Vehicle through our salary sacrifice scheme.

Some other things you should know

This role reports to our EMEA HQ based in Godalming, Surrey and we operate on a hybrid basis, you will ideally be able to join us in the office regularly (minimum 2 days per week).

You will be on a 2 year contract with the opportunity and expectation to interview for permanent positions after 21 months, with a view to starting in September 2025 as a full time, permanent employee.

Interview process

• Apply online
• If your application is selected, you will be invited to an initial call with a member of our Talent Acquisition Team.
• Successful candidates will be invited to an assessment centre at our office in Lower Eashing. Assessment centres are held on 21st and 22nd June 2023 - this is subject to change.
• Offers will be made to successful candidates within 1 week of the assessment centre with a view to starting on Tuesday 5th September 2023.