Applications for this job are now closed
It’s the passionate and dedicated team at Universal Music UK who help make us Britain’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.
Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD and other forms of neurocognitive variation.
We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com
The A side: a day in the life
This role sits within the Virgin Music Audience, Innovation and Gaming team and is primarily focused on delivering outstanding digital campaign tools and assets for frontline marketing campaigns, as well as providing support and assistance to the team when necessary, with a finger on the pulse of emerging media.
The B side: skills & experience
Audience Services
- Assess current artist activity to identify opportunities and prescribe the improvements required to deliver enhanced audience growth
- Understand the challenges artists and managers face and provide realistic recommendations based on proven effectiveness
- Gather insight and learning from across Universal and the industry, creating documentation which artists & managers can use to learn and apply best practice
Entrepreneurship
- Craft the tone, visual approach and language of the service
- Lead the identification and initial engagement of artist and managers including pitching the service to build trust in what is on offer
- Define how the practice of audience services develops over time in order to respond to the industry and ever-evolving digital space
Content & Communication
- Define the best channel(s) or forum(s) for artists and management to receive intel
- Oversee the editorial plan for updates, ensuring useful information reaches artists and management in a timely manner
- Be responsive to queries and deal directly with artists and managers where needed
- Be able to organise events involving training material, engaging agendas, presentations, and workshops
Digital knowledge
- A general understanding of the digital space and the ability to talk about channels, content and performance metrics (web, eCRM, social media, streaming, VOD)
- A dependable knowledge of digital design tools, video editing software and HTML, should they be called upon when needed
Person specification
- Proven success in establishing a new way of working
- Ability to map out and build a strong professional network
- Fast learner who can work autonomously and solve problems
- Excellent verbal and written communication skills with the ability to deal with people at all levels of business
- Confident meeting and presenting to artist management and external partners
- Self-motivated, hardworking and enthusiastic
- Passionate about music and the digital landscape – and ultimately a music obsessed fan with broad tastes
Bonus tracks: your benefits
- Group Personal Pension Scheme (between 3% and 9%)
- Private Medical Insurance
- 25 paid days of annual leave
- Interest Free Season Ticket Loan available
- Holiday Purchase scheme
- Dental and Travel Insurance options
- Cycle to Work Scheme
- Salary Sacrifice Cars
- Subsidised Gym Membership
- Employee Discounts (Reward Gateway)
Just so you know…
The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive and exhaustive statement.
