The Income team plays a critical role in supporting the operation of the University by ensuring all income from student fees, research, and other commercial income is received and recorded efficiently, accurately, and in a timely and secure manner. We are constantly working to improve the operation of our business processes and systems to drive efficiencies, strengthen financial controls, and enhance students’ and customers’ experience of making payment to the University.
Credit Control ensure the timely collection of monies due to the University. The team’s remit covers both student and commercial debt, including research income, and they work directly with debtors as well as with colleagues across the University to maximise income collection.
The team actively drives consistent and transparent procedures for debt follow-up and ensures these are clearly understood and adhered to by colleagues. The team also drives aged debt reporting which is used across the University to drive performance tracking, budget management, and forecasting.
What will you be doing
The Income Officer will be responsible for proactively chasing debtors, processing new customer account requests, resolving student and customer queries that may prevent payment of outstanding invoices. We prioritise customer care, and work with colleagues both within and outside of the income team to resolve student and other customer’s queries about making payments to the university.
You should apply if
You are driven by a desire to provide a positive student and customer experience, whilst maintaining the highest standards of financial control; and able to proactively manage a busy workload and work effectively independently and with others under pressure to resolve issues.
You have a positive and pragmatic attitude to change, and the ability to use data to analyse problems and find solutions.
You can demonstrate a clear ability to think independently to solve problems and willingness to go ‘above and beyond’ to provide great service to colleagues and customers alike.
Working pattern 30hrs per week, flexibility tbc between Mon-Friday to include Friday and attendance in office minimum 1 day a week on Tuesday, based in central Bristol.
