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There are 3 positions available from August/September. They are at the Departments of Chemistry, Earth Science and Mathematics. The exact start dates will be by negotiation.
About the role
The Department of Earth Sciences achieved the highest overall GPA in its UoA for the 2022 REF and it is one of the top ranked university Earth Science Departments in the world. The role of IT is central to much of the research carried out in the department, this includes developing sophisticated computer models of how the Earth works and interrogating large datasets produced from instrumentation in our labs.
The Faculty of Mathematics is formed from two of the world's outstanding Mathematics Departments. To support research and teaching we have a large amount of computing power, consisting mainly of a sophisticated heterogeneous network of UNIX computers with some Windows and Mac OSX systems.
The Yusuf Hamied Department of Chemistry enjoys a world class reputation as a centre of excellence for Chemical Research and Teaching. This is underpinned by the application of wide range of IT technologies and solutions to meet the aims of the Department.
We wish to appoint three trainee students: one each in the Departments at Mathematics, Chemistry and Earth Sciences to provide IT support to the community of researchers, students and support staff.
Responsibilities
The key responsibilities of the roles include:
- Share in staffing the Help Desk with other members of the team: triaging the problems as they come in and assigning them to the appropriate support queue or person.
- Perform first line support duties chiefly but not exclusively on Linux, Windows and Mac platforms.
- Perform a share of the procurement, installation, configuration, decommissioning and disposal of desktop hardware.
- Manage user access to data and resources using the standard tools of the Departments.
- Develop scripts and code under the guidance of senior technical members of the team to improve delivery of IT services.
- Assist with the installation, configuration, and disposal of server hardware.
These "Sandwich Student" roles will provide a great opportunity for a self-starting student to gain valuable work experience in a team supporting a complex environment with real users. The major element of the role will be providing front line support. Training and support will be provided for learning technologies such as Python where appropriate.
