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Are you a skilled IT professional with a passion for providing top-notch customer service?
If so, we have the perfect opportunity for you. Our User Support Team is seeking a User Support Analyst to provide second-line desktop and application support for computing and audio-visual technology across all campuses.
The role
In this role, you will have the opportunity to investigate complex hardware problems, provide remote assistance and support at the desk side, supporting staff and students. You will also play a vital role in supporting the University's busy calendar of events, including Welcome Week, Clearing, and summer pre-sessional activities, as well as supporting the use of Microsoft Teams, Live Team events, and Hybrid events throughout the teaching day.
As our User Support Analyst, you will provide advice on DTS' supported systems, licensed software, email, applications, printing, networking, and Microsoft Teams. Additionally, you will help maintain installation and maintenance procedures and standards, propose and help to develop service improvements, and feedback on any processes or services where improvements can be made.
To succeed in this role, you must be customer-focused, able to provide excellent customer service to students, staff, and visitors of the University. You should also be well-versed in IT hardware and software, able to troubleshoot and fix hardware/software computer faults, deal with installations, and assist with the disposal of old and faulty equipment as required and in line with University policies.
In addition to a competitive salary and benefits package, you will have the opportunity to work in a dynamic, interesting and fast-paced environment that encourages growth and development. If you are a proactive and enthusiastic IT professional with excellent communication and problem-solving skills, apply now to join our team as our User Support Analyst!
Additional information
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. By reference to the applicable SOC code for this role, sponsorship may be possible under the Skilled Worker Route. Applicants should ensure that they are able to meet the points requirement under the PBS.
The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and champions LGBT+ equality. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.
