We are seeking a Graduate Apprentice to be assigned to one of the infrastructure and operations teams.
The Graduate Apprentice will play a key role in supporting the IDG Infrastructure and Operations (I&O) department at the University of Warwick, providing technical assistance, infrastructure support, and contributing to various IT projects.
This apprenticeship offers an opportunity to gain hands-on experience while developing essential skills in cloud and network management. The role involves collaborating with team members to troubleshoot technical issues, assist with infrastructure improvements, and ensure seamless delivery of IT services across the University.
The role
The Graduate Apprentice will be expected to participate in training and development, with a focus on becoming a highly skilled IT professional in a dynamic higher education environment. You will undertake activities relating to, and work with increasing independence in relation to:
- Network support and troubleshooting
- Network engineering
- Cloud and on-prem support and troubleshooting
- Cloud and on-prem engineering
- Client-side End User support with hardware and software assets
- Direct customer interactions in the fields of AV, Print, ITAD, End User Compute
- Incident ownership and management
The post holder will be sponsored to undertake further study that will lead to the award of either a Level 4 or Level 7 qualification in one of the following subjects:
Level 4
- Network Engineer
- DevOps Engineer
- Cloud Engineer
Level 7
- MSc-digital-and-technology-specialist/
- BSc (Hons) Digital & Technology Solutions
The decision as to what level of study will be undertaken, and the topic to be studied, will be determined by the post holder’s previous study and work attainment experiences, and also, the I&O team that the post holder will be appointed into.
We reserve the right to close this advert early if we receive a large number of applications.
About you
- To be successful you will be an energised, enthusiastic individual, a natural communicator, organised and self-disciplined.
- With a strong focus on customer service and customer care. An eye for detail and the ability to stay calm under pressure.
- Ability to work well within a team, supporting colleagues and sharing knowledge, while also being able to receive feedback and contribute ideas.
- A strong willingness and ability to learn new technologies, along with the flexibility to apply knowledge in a changing environment.
- Strong analytical skills, with the ability to evaluate complex information, troubleshoot issues, and make informed decisions.
For further information regarding the skills required for this role please see the personal specification section of the attached job description.
About the department
With the growing need to operate in an increasingly agile, digital-first environment, we need to be able to quickly assess risk and seize opportunity. This means, for the University, we need to be able to leverage digital capabilities to drive engagement, efficiency and capability across the institution.
The Information and Digital Group (IDG) is to be the trusted partner delivering innovative and effective digital services and solutions that empower our students, academics, research communities and staff to maximise their potential and achieve excellence.
IDG has four core missions
- Digital first culture – by developing a strong digital first culture, the University will stay ahead in today's ever-evolving world.
- Innovative digital library - we will revolutionise the academic experience by providing a dynamic and cutting-edge digital library that empowers students, staff, and researchers with the latest technologies and resources.
- Amplify and accelerate data innovation - our cutting-edge data analytics capabilities will revolutionise the way we approach education.
- Perfecting the digital twin - digital twin technology will facilitate remote learning and collaboration, allowing researchers from around the world to connect and work together on projects, revolutionising the way students learn and gain practical experience and transforming our operation model that will enable an innovative and immersive learning experience for all.
For us to deliver on this vision and strategy we need to build the right behaviours, skills and capabilities. We want to bring the very best people into IDG to realise these missions and join us on this journey.
As part of IDG, I&O is responsible for ensuring the delivery of reliable, performant, and efficient technology and services to underpin the University’s strategic outcomes for teaching, research and administration. This includes the development and maintenance of IT systems, networks and hardware ensuring they are performant to agreed SLAs and delivering high availability.
I&O also develops and implements IT infrastructure and operations strategies for the University, aligning them with objectives and industry best practices. They oversee the University's IT infrastructure, ensuring efficient and secure operations, while managing relationships with third-party vendors and service providers to meet agreed-upon agreements.
About the university
Born in the 60s with a mindset of boldness, imagination and collaboration, the University of Warwick is a world-leading research-intensive university with the highest academic and research standards. We’re one of the world’s top universities, ranked 67th in the world and 10th in the UK, with 92% of our research assessed to be ‘world leading or internationally excellent’.
You'll be joining a diverse, innovative and globally connected community committed to igniting real world progress. Here at Warwick, we offer you opportunities to follow your ambitions as long as you bring the energy and determination to succeed.
How to apply
To apply, submit an application form by the closing date.
Please plan for any potential delays as you will not be able to submit an application form past this deadline (even if you opened the form at, say, 23:30). You will have to attach a CV and a cover letter.
- Your CV should include your employment history (including your most recent employment), your education history, and any other relevant experience.
- Your cover letter should explain your motivations for applying to the role. It should also explain, using examples, how you meet each of the essential and desirable criteria detailed in the Job Description PDF document below. Please note that all essential criteria must be met by candidates who are invited to interview.
We highly recommend using individual criteria as headers and explaining below, using examples, how you meet the criterion, though you are free to format the letter as you wish.
Right to work in the UK
We wish to advise applicants that this role is not eligible for sponsorship for a Skilled Worker visa. If you do not yet have the right to work in the UK you will need to check the UK Government Website to see if you are eligible to obtain the right to work in the UK through one of the other UK immigration routes before you make your application.
What we offer
We will provide you with a great range of benefits, which include an attractive pension scheme, 26 days holiday plus Christmas closure, excellent learning and development opportunities, and savings on a wide range of products and services. We offer a generous maternity/paternity/adoption/parental leave policy, and onsite childcare facilities.
We recognise the importance of a healthy work/life balance and offer you access to flexible working. We are proud to say that we are a Living Wage employer.
Our commitment to inclusion
Warwick is committed to building an organisation of mutual respect and dignity, promoting a welcoming, diverse, and inclusive working and learning environment. We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to be recognised, respected, and valued. Where possible, we go beyond legislation to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social, and cultural barriers that may otherwise prevent people from succeeding.
We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex/gender, gender identity or expression, ethnicity, religion/belief, or sexual or romantic orientation.
The University currently holds a Race Equality Charter Bronze Award, Athena Swan Sliver Award and a Disability Smart Bronze Award.
Disclosure & Barring Service (DBS)
The University of Warwick is committed to safeguarding and promoting the welfare of all those we work with.
In line with the DBS Code of Practice, the successful candidates for any roles involving regulated activity, will be subject to a DBS check at the appropriate level. The University will take all necessary measures to ensure that any individual subject to a barring order does not undertake any work with the barred group specified (i.e. children and/or adults).
We expect all employees, volunteers, and partners to share our commitment to safeguarding.
