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Hello, we're Utility Warehouse
You probably won't have heard much about us, but we're one of the UK's biggest, home-grown success stories of the last 20 years. We're a FTSE 250 business and knocking on the door of £1 billion in annual revenue.
We provide your energy, broadband, mobile and home insurance in one. So you can stop thinking about bills, passwords and price comparisons, and get on with the important things in life.
And we know we’re onto something - but we’re only just getting started…
The role
Energy is at the heart of our proposition at Utility Warehouse and we aim to deliver an excellent service to each and every one of our customers. To help us achieve this, our operations team support and problem solve for our customers, ensuring they have accurate bills each month and ensuring the efficiency of our energy processes.
The role includes
- Working to resolve billing issues in a regulated environment
- Resolve application and registration exceptions
- Complete department tasks through workflow and IMI
- Liaising with third parties where necessary to resolve queries
- Data cleanse activities
- Assist with adhoc administration, projects and working with system related reports
- Maintain a good working relationship with other departments
- Providing the UW brand of customer service to all customers, internal teams and third party industry partners
- Assisting other areas within the Energy Billing team when required.
Who we’re looking for
- You’ll need to be able to understand and communicate complex billing information to customers and internal teams in a straight-forward and succinct way
- A degree in an analytical/numerical discipline
- A positive and proactive attitude
- The ability to work to deadlines and targets
- A determined problem solver; takes initiative and ownership
- Good organisational skills with attention to detail
- The ability to multi-task and adopt a flexible approach to work
- Someone who works well as part of a team
- The ability to comprehend and retain varied and complex information
- Someone who is comfortable on the phone speaking to customers, other departments and 3rd parties
- A customer focused approach to work.
Please note, our team currently follows an 08:30am and 17:30pm Monday to Friday pattern so you'll need to be able to commit to this fixed pattern. This may be subject to change in the future should customer demand require. Our full department opening hours are 8am to 8pm Monday to Sunday.
What we’re offering
The opportunity to join an established but dynamic FTSE 250 business that’s going through significant change and still has huge growth potential. A fantastic business culture where people are at the heart of everything we do.
- A starting salary of £23,000
- 33 days holiday (pro-rata), including bank holidays (Bank holidays open 10am to 4pm)
- General Life Insurance up to 4 x your salary
- Employee Assistance Programme
- Discounted healthcare and medical cash plans
- Pension scheme
- Share options and Save As You Earn Scheme
- Co-wide end of year bonus
- Discounts on UW products & services
- Free virtual fitness classes
- Free virtual GP service
- Weeks of intensive virtual training and onboarding enabling you to be fully competent in your role.
If you think this could be the role for you or want to be part of UW’s growth, apply now.
