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As an Operations Analyst you will be reporting into the Strategy Manager in Customer Operations Strategy. We are seeking a talented Analyst to join our dynamic team. This is a varied role working across diverse teams on making improvements to the services and experiences we offer our customers.
As a department we collaborate with cross-functional teams to analyse data, generate insights, propose and implement customer improvement solutions and support decision-making processes. Your work will be pivotal to the support of our customers and our strategic initiatives to help us achieve our goals. The role requires individuals who are exceptional problem-solvers, tactical thinkers, organised, and highly skilled communicators.
The role requires individuals who are innovative problem-solvers, tactical thinkers, solution focused, organised, customer centric and skilled communicators.
Key responsibilities
- Providing management with analytical insight, performance reporting, forecasting, and ensuring best practice in all projects and programmes. Develop and maintain dashboards and reports
- Participate and support in customer improvement strategies and projects by articulating and developing solutions to address varied customer scenarios
- Ensure all deployed strategies, solutions, and processes are adequately documented with appropriate controls, governance, and risks recorded
- Support data-driven decision-making across the organization
What will make you stand out
- Proficiency in data analytics tools (e.g. SQL, Power BI, Snowflake, Python)
- Attention to detail
- Able to analyse complex problems and data to generate effective solutions for the business
- Customer-centric solutions architect
- Dynamic approach to problem-solving
- Ability to understand technical processes
- Ability to break down large problems and communicate them to a non-technical audience
Why join us?
- Flexible Working Hours: We understand the importance of work-life balance and offer flexible working arrangements.
- Career Development: We provide opportunities for continuous learning and professional growth, including mentorship programs and training sessions.
- Inclusive Culture: We are dedicated to creating an inclusive environment where everyone can thrive. Our diversity and inclusion initiatives ensure that all voices are heard and valued.
Working Pattern: Our working style is hybrid, but we recognise the importance of collaborative working with our colleagues often 1 to 3 days per week in one of our offices.
Benefits: Discretionary annual bonus, 25 days holiday up to 30 days (depending on service), pension scheme with matched company contributions up to 10%, 2 paid days to ‘give back’, enhanced maternity pay (once successfully passing probation), 4 weeks paid paternity, LinkedIn Learning for all, Snoop Premium, Private Medical Insurance
Don’t hesitate to apply for a role even if you don’t meet all the criteria; your unique strengths and eagerness to learn can be just as valuable.
At Vanquis we are committed to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that diverse perspectives drive innovation and success. This role is not customer facing so is especially good for those requiring flexibility of working patterns.
