About the Organisation

Law Firm Specialising in all areas of Personal Injury

About the Role

First step into a legal, professional services career.

Managing own caseload of Personal Injury files, liaising with clients and associated agencies.

Duties to include:

Proactively Manage a caseload of Claimant personal injury matters, such number to be determined by the needs of the business and monitored by the TM.
To work within the firm’s standard service levels and / or those applicable to particular client accounts.
To act in the best interests of the client at all times and to achieve an outcome that is in the client’s best interests.
To report all potential conflicts of interests to the TM.
To accurately record time spent on each matter in accordance with the Firm’s time recording guidelines.
To ensure that all payments made and received are accurately recorded on the case management system and that the procedures relating to payment of disbursements and damages are followed without exception.
To maintain files in accordance with the file maintenance policy.
To keep filing and file closures up to date.
To use the Case Management system properly and effectively in accordance with agreed procedures.
To report any complaints, mistakes or errors to the TM.
To review all matters once a month.
To contact all clients every 28 days in accordance with the Client Care Policy.
To achieve the set KPIs in terms of CNF submissions, medical report assessments, Stage 2 offer submissions and income generation.
Manage transfers out of the MOJ portal in accordance with requirements.
Commit to own personal development.
Compliance with the SRA Code of Conduct at all times

Reports to Team Manager

This form is available in Welsh / Mae’r ffurflen hon ar gael yn Gymraeg.