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About the Organisation
Freelance Heroes is the portal for UK freelancers and small business owners to be seen and get the support they need. Whether for freelancers starting out, settling in to or scaling up their freelance business, we help them with the challenge of navigating this changing marketplace.
From its beginnings as a Facebook Group, growing to over 12k members, Freelance Heroes now offers the UK’s freelancers a bespoke platform to provide the extra support our members have asked us for. We are now at an exciting stage where we look to put a team in place to help us grow our community and further develop our platform, with the ambition of being the UK’s premier destination for freelancers to get the support and network they need.
About the Role
The community manager will take ownership of the day-to-day social media publishing, and engagement of the Freelance Heroes membership across the Freelance Heroes owned and operated platforms, with the aim of contributing towards the growth of the FH community.
With previous experience in a community management and/or social media role, you will work as part of the Freelance Heroes team in what is an exciting period for us as we look to grow our platform.
With a relevant degree in social media/digital marketing and/or a minimum of 1 years’ experience in a similar role already, you will understand the nuances of each channel from the tone of voice and approach, to the key purpose of each channel, and what role they play in the vision for Freelance Heroes.
You will be joining a collaborative environment with the opportunity to learn, for your voice to be heard, and be able to input into future strategy planning around the community.
The role is on a full-time, permanent basis, based out of our office in Caerphilly, with the possibility of hybrid office/remote working to be discussed.
Responsibilities include:
- Facilitate discussion, respond to and engage with the community across the Freelance Heroes Discussion section, and all Freelance Heroes social media channels e.g. comments, direct messages, and creating discussion topics.
- Content creation and management including posting to and scheduling content for Freelance Heroes owned and operated channels.
- Create a content calendar, by post for the main Freelance Heroes channels, tailored to each, ensuring frequency and consistency of content published.
- Desk research, to crowd source and compile relevant and newsworthy information from the community.
- Create and send mailers in Mailchimp, using existing templates.
- Making basic edits to web pages and videos
- Input into creative and strategic plans across all social platforms
- Engaging with Freelance Heroes ambassadors to promote discussion on our platform.
- Input into evaluation of performance and monthly KPI reporting Setting up online events and liaising with speakers for relevant details
- Remain informed of any technological developments on social media and digital communities and consider within the framework of new ways to communicate on each platform
- Monitor competitors and be aware of market changes
Essential Skills
Educated to Degree Level (in a subject that covers digital marketing/social media)
Experienced in using a wide variety of social platforms and tools Excellent written and verbal communication skills Creative copywriting skills and an eye for visual content Strong attention to detail Excellent time management and organizational skills
Desirable Skills
1 years’ experience in a community management and/or social media management role.
Experience of any of Canva, Hootsuite, Mailchimp, Photoshop, WordPress
This form is available in Welsh / Mae’r ffurflen hon ar gael yn Gymraeg.
